Cal was very helpful and courteous when I first came in and bought my phone. He sold me a really good Samsung which I gave to my son. I later bought a Blackberry from another company which wasn't programmed for MetroPCS like the seller said. Cal took the time to try and fix it for me even though it took a long time. I sent it back and bought two more phones from his store because he was so helpful. He doesn't ever act mad or too busy to help, and is very professional. I can do business in Crystal River, but I prefer to go to this business because of the service. Excellent!