Hi, on Jan 2nd @ 10pm, my mercury mountaineer alternator gave up while I was on Vere zona bridge . I was goi to JFK airport to pick my family, who came and was waiting for me. After Highway cops pushed my car at 92 st exit and Dalhpan PL, I called Liberty mutual at 10.35 pm. That’s when my irony started. Person on line asked me Are you at safe location What’s color of your car Whats make model of your car Will you be with car when service arrives And asked me to wait, till he connects to towing service near by. After on hold for 10 min, he connected me to service and advised that service on way. After waiting till 11.40pm, I called liberty, they said that they had put ‘hold’ on my car as I was suppose to confirm. Being surprised, I asked to send promptly but this time, lady said that waiting time is 4 hours. I even said that my cellphone battery is dying so I do need prompt resolve and help. So I was advised that customer service will call me once they have someone. At 1.45 am, I called as no one called me, I was told that there is no record of my calls and so again, 3rd time I have to go over all questions as listed above and when I said “I am freezing in cold and need service asap”. Lady said “ Sir, do you want to report service call or no”. So I gave all answer like what color car, etc. etc. even when she knew that my cell battery is dying and will finish in 2 min. All these questions were asked to me, each time I called . After going over all questions, she made me wait for 20 min and then said that service coming in 40 min.. So I switched off my phone and when started after 50 min, and seeing no one came till 2 am, I called towing company number that automated service gave, and this time towing service lady said that they need $148 to pull and tow me to nearby location and if I prefer to go to NEWJERSEY, then it will be $249 something I confirmed thinking money might help them to pick me first. So she said someone coming soon.. But no one came till 3am and finally when I asked my wife to call customer service, she was told that I was pushed behind line as I wanted long distance towing and service had one driver less so I have to wait till 5 am. In this time, I called 911, but they said, since I am not on highway so they can’t help and suggested to call my towing company which I did but to me, they were dead as they were just to mechanized and asking repeat questions every time instead of giving me help. Even 411/311 suggested to call towing . I asked me if can leave my truck and pick it tomorrow and even on that , I was advised that I Can’t leave my car or else I will get ticket so finally after losing all hopes, knowing I have 1% battery, I searched local towing near me and after trying 7 companies, One company one stop picked up and said will take $300 to drop me to nj and I confirmed yes. After 10 min, one person came. I saw me freezing and cold, so without losing time, he picked me, took me to his location nearby, and gave me coffee, blanket and bagel, and suggested me to get car repaired here instead of going all the way to NJ and paying $300 and further repair cost. That was good decision. Till car shop mechanic came at 9am, I was given home like treatment. I felt happy. I felt blessed . All of a sudden , I started believing in god again. While discussing, I noticed that all three person who were ensuring I am happy, were from Pakistan and I am Indian. I never knew, Indian and Pakistani can have so strong bond. I loved hospitality offered and love shared. I started thinking that may be god wanted me to stay till 5 am so I get car repaired and go one time back to my home by 9am instead of getting car towed at middle night Thanks and regard Anil Aggarwal 3477463374 8885511050 roadside assistance phone # case # 789268
Serving the Brooklyn Area.
From Business: Diesel Engine repairing & rebuilding and Overhaul services, use engine, new engine, Rebuild and repair and Overhaul of Cummins engines, Detroit truck engine, Mack t…
I took my car to this shop. They did excellent work and FAST. They are the best thing in town, and the also put a performance program on my vehicle (SNIPER TUNING PRODUCTS) which got me MUCH BETTER GAS MILEAGE. I HIGHLY recommend them, even if you dont need body work, atleast go get the PERFORMANCE PROGRAM PUT ON YOUR FORD OR CHEVY VEHICLE. My car looks / rides nice and I GET 3 MORE MILES PER GALLON, how can you go wrong, GREAT SHOP!
Great Service. I was stuck on the ice and the insurance company told me it would be 3 hours before anyone got there. I called Super Towing on a whim and he was there in 12 minutes. I was on my way less than 20 minutes after calling. This was my one experience with them but it was a positive one and they are at the top of my list if I ever need help again. Bravo.