I recently used U. Santini on a complicated move. lt involved sending
2/3 of my stuff from a house in Brooklyn to another house upstate.
The other 1/3 had to be picked up, unloaded in storage, reloaded and delivered to a building in Manhattan. Oh, and on the way I asked them to pay for and pick up a dining table I had purchased from Craigslist.
I chose them because I'm old-fashioned, I like to deal with a business that has been around a while, is local, and where you can walk in and meet the owner. So after doing just that, I asked them to come over and give me a price. Naturally I also checked their record at the BBB and online.
The estimate I got was based on time and materials, not a 'flat rate', so I asked the estimator what were the chances of the estimate going over. He said that as long as I did what I said I would, i.e., pack my stuff as I had promised, that I would not be charged more. And in fact that's how it was.
All the moves went like clockwork, and to my surprise nothing was damaged. I should also mention that all my furniture is heavy, solid wood furniture, and 1 have a lot of heavy stuff like books and LPs.
The movers didn't complain and they dealt with everything that came up while staying cheerful and dedicated the whole move.
All in all, a great experience.