07/13/2011Provided by Citysearch -
I had a very negative experience at this store. While some of the staff were individually nice and helpful, the store seemed very disorganized. One of the two pieces of carpet with rug binding I ordered was lost by the store and had to be reordered. I also had a difficult time reaching staff to follow up with the order and reorder. I would frequently get bounced around on the store's phone system. Whenever I spoke to staff about my order and reorder, I often had to explain the whole situation. Staff members were leaving notes on my account, but they often seemed confused by the various messages and I had to explain and explain again. Sometimes I would get conflicting information about the status of my order. I got a message that the item I had ordered was available for pick-up, but when I got to the store, I waited two hours at the store while staff searched for the carpet. I asked that the reordered carpet be delivered to me, but staff set up the delivery date without consulting me and I had to cancel and reschedule. I asked for some kind of compensation from the store for all these difficulties but was refused by the store management. I plan on never using Lowe's again and (there is a Home Depot nearby and I will go to them).