Dumbo Moving and Storage NYC

Moving has always been such a drag for me since I can never seem to find the right company to make my move easy, thankfully I found Dumbo Moving! I had never experienced such an easy move before, they were very hard working, and nothing was damaged along the way!

Bacho and Ivane were my movers. They did an excellent job moving & protecting my master bedroom set and furnitures from the bronx to queens. I will definitely use their service again and recommend them to all my friends and family.

I used Dumbo Moving 2 weeks ago when my husband and I moved from NYC to Charlotte, NC. These guys are wonderful!! They protected every peace of furniture with plastic shrink wrap and several blankets, and all of that free of charge. We were considering a truck rental, but for almost the same price I'm happy that we chose Dumbo Moving. Nothing was damaged! Not even a scratch! The best experience ever!

Do not use Dumbo Moving! I repeat: Do NOT use DUMBO Moving!!!



My girlfriend and I were moving into a new apartment together from separate locations. We made them aware of the time restrictions of the new condo complex we were moving into, 830 am to 630 pm. We each had 1 Bedroom apartments. DUMBO moving recommended using one crew and doing both location pick ups and the move in the same day rather than using two separate crews. We agreed based on their recommendation.

1. Crew was scheduled to be at 1st Location at 9:00am. Didn't show up until 10:40 am.

2. Damaged stairwell wall.

3. Got off wrong exit while driving to 2nd location.

4. Finished packing 2nd location at 445pm.

5. 2 members of the crew took smoke breaks of 10 mins per hour every hour. 3rd member of crew was nice and continued to work.

6. Could not make into new complex prior to 6 pm, Therefore we could not unload.

7. Dumbo moving stored our property overnight in the moving truck.

8. Schduled for 7:30 am next morning, showed up @ 8:55 am.

9. Massive amounts of water damage. The company knew that the truck had multiple leaks in the truck, both in the cab as well as the storage area for furniture. According to the crew, management had known about the leaking truck for more than 1 month.

10. Water damage to both Mattresses (Temurpedic and King Pillow-top), clothes soaked, water damage to sectional sofa, and coffee and end tables.

11. Damage to sectional sofa, rip in 3 areas.

12. Damage to coffec table, wheel broken off.



Dumbo moving sent an email the next day, and charged our credit card a $250 overnight storage fee. We did not authorize this charge. They charge for the overnight storage since they did not make the condo deadline for the move and had to come back the next morning. Absolutely unprofessional.



Once we informed Dumbo moving that we would be making a claim, (which was the same day of the off load when all damage was noticed. (2nd day of moving), we received a call the next day from the crew foreman stating that Dumbo would not be paying the crew for the two days of moving. Very rude phone call and unprofessional.



We submited all the photos and itemized list of damage. Dumbo moving offered us $100 settlement.



Claim still not settled.



Please read this again. Do NOT USE DUMBO Moving.



Thank you.