I was nervous about this, but needed to sell my car in a hurry. It would no longer start and was starting to rack up tickets and was in danger of getting towed. I think the offer I got from Rusty's was a little low, but it was almost twice what Pick-n-Pull offered me. I nee...moreded to get rid of the car fast, so I went for it. After reading a lot of reviews about operations like this, I got really scared that it was a scam. I was paranoid and did lots of silly stuff (like photographing the license plate of the tow truck, and asking my bank to double and triple check the check I got from them, etc etc). It turns out that everything was totally cool. The folks on the phone were nice, the towtruck driver was awesome and helpful and didn't try to talk the price down (which was another thing I was told to watch out for), and the check went through just fine. I only have two small complaints. One is that they have no idea when the tow truck will get to you, and don't schedule a time, so I wasted a lot of time waiting around. When he did come, though, the driver called me to say he was 45 minutes away, which was pretty considerate. The second is that at first they asked me to just leave the keys and title to my car in the glove box, and leave a door unlocked, and said they would mail me the check. Terrible idea, especially in Oakland! Sketchy. Anything could have happened. But it didn't. These guys were cool and easy.view less
Speedy and professional. Friendly and helpful driver.
I was recently experiencing a lot of stress with trying to either fix my mini-van or just get rid of it. I finally made a decision to research the option of selling it to a salvage company. I called some local companies and I also researched on line and got quotes from at le...moreast 5 to 7 different places. I was beginning to get quite discouraged until I spoke with a representative from Rusty's Auto Salvage. I had just read a blog from a person on the west coast telling about how much he was able to get for his vehicle and I was starting to get discouraged with all the 'low' offers I received. Some of the offers were absolutely ridiculous!! However, the friendly voice on the other end of the phone when I called Rusty's Auto Salvage gave me HOPE! The person was very energetic and seemed quite knowledgeable about the process. He gave me a "more than fair" price for my 2000 Dodge mini-van and gave me a phone number and reference number to contact him if I had any problems. I truly appreciated his willingness to not just drop me at that point, but he was willing to be there untill the transaction was completed. The van was picked up the day they promised and during the time that they stated. I am so relieved that this is over and the coordnating team members of Rusty'ss helped tremendously!! Thanks so much..... view less
I was trying to get rid of my damaged car in a decent way, and started looking into online options. I was overwhelmed by the non-ending list of companies and/or organizations offering the service to pick-up your car. Today, Monday March 7th I placed a call to Rustys Auto Sal...morevage (877 215-3996), and got Loyd on the phone. He was well-mannered on the phone and pleasant to talk to. The short discussion I had with him was clear, transparent and more importantly to the point. He asked for afew details about the vehicle and, instantly, offered me three options to choose from, as to the compensation for my car. I picked the option I found most convenient. Less than 90 minutes, literaly, I receive a call from the twoing Company. It was Dino on the phone. He introduced himself, got my address and simply showed-up within 40 minutes. Dino was professional and also very patient as my car, sitting behind the house and not starting, was a pain to move towards the gate. All in all, between my initial call to Rustys and the car pick-up, it took me a bit less than two and a half hours! I'm very impressed to say the least. If you have a damaged vehicle occupying precious space, call Rustys. You'll be happy with their service. NRDN, Long Island City, Queens, NY view less