Terrible customer service
DO NOT BRING YOUR CLOCK TO THIS PLACE!
I gave them my clock to repair on 6/27/09 and the guy who came and picked it up told me it would cost $175-$225 and be done in two to three weeks. He took a $50 check as a deposit.
The check was cashed very promptly, but that was the only thing that was done promptly!
After no hearing anything from them for over a month, I decided to stop by and see about my clock on Saturday, 8/15/09. Their website says they are open M-S 10-6 and I stopped by at about 1:00. They were closed and the sign at the door said ""Back at 11:00"". Evidently they decided not to be back at 11:00.
So I called and left two messages. I heard back from the guy who I think is the owner, Ari Rubinov, on Monday 8/17/09. I was told that the clock was still not ready because ""they have lots of clocks there and mine is not the only one"" and that it would take another month to get fixed and that the estimate was going up another $85.00.
I have since left two messages asking them to call me back because I no longer want them to work on my clock. Today I sent an e-mail message saying I want to come pick up the clock so I at least have some sort of record of all this.
If/when I get it back, I will take it to an actual professional place to have it repaired! These guys seem very unprofessional and I am not getting the feeling they are very honest either.
So if you actually want something repaired, don't bring it to Village Watch Center!!!