My sister reserved a suite for us at the Holiday Inn in Brookline a month prior to my bachelorette party. Upon arriving to the hotel we were informed that our room was "not available." We were not late to check in but the computer system purposely overbooks and if you are later than the other party, you don't get the room you asked for. Also, the key card did not work and the phone did not work. We went down to the breakfast ten minutes before it ended and were told it had ended and the night staff was very rude when we asked to send up linens. The room was very nice and the beds were comfortable but the staff was not helpful at all. They kept repeating standard answers to us regarding our problems and did not make much of an effort to fix them. We were not offered any sort of compensation or discount for the issues. I would not recommend this hotel due to the customer service, but if you do go there, don't bother making a reservation unless you intend to be there an hour before check in.
Add to mybook
Holiday Inn Brookline Boston
Holiday Inn - Spacious rooms. Free Internet. Kids Eat Free.
- General Info:
- Brookline Hotel Near Fenway, Brigham and Women's Hospital and Beth Israel Medical Center The charming brownstones and tree-lined streets of historic Brookline surround the Holiday Inn Boston-Brookline in MA. Our hotel's full-service accommodations are a great destination for business and leisure travelers.
- Extra Phones:
Fax: (617) 734-6991
- candlewood suites, crowne plaza, holiday inn express, hotel indigo, intercontinental, staybridge suites
- Payment method:
- debit, all major credit cards
- The charming brownstones and tree-lined streets of historic Brookline surround the Holiday Inn® Boston-Brookline in MA. Our hotel's full-service accommodations are a great destination for business and leisure travelers. Leisure travelers headed to Brookline and Boston, MA love our hotel's proximity to Fenway Park, where they can catch a Red Sox game. You'll find it easy to get to the shops and restaurants of Coolidge Corner and Faneuil Hall. Other top attractions include NE Aquarium, Boston Col
- Coolidge Corner
- Hotels, Lodging, Wedding Reception Locations & Services, Restaurants, Banquet Halls & Reception Facilities