Connective Home

I would NEVER recommend or advice ANYONE to get this service. I was locked into this service in 2005 and at the time was unaware of the competitve rates that were much less than this company so I went ahead and got my home protected through them. I pay over 30 dollars a month for home protection, and the normal monthly fee is only 19.99 a month. When I tried to cancel my service after 2 years of service I was told I could not and would have to wait until my 3 year term is up. The beginning of 2008 I called again and which was the year my agreement was up and they explained to me that I could not cancel or I would be charged an additonal fee for cancelling too early. I explained I didn't want to get out of the contract I just didn't want it to renew for another 3 years but they yelled stating they will send my contract again and I would have to wait to send a letter. I waited several months and in September I faxed a letter stating I wanted my service to not continue in November and after my contract is completed, please do not renew it. I got a call a week after I faxed my letter stating that I sent the letter in too late and that my contract will renew for an additional 3 years and I sent the letter one week after the due date. I spoke to several supervisors and managers and they all gave me the run around stating there is nothing I can do because I should have sent it a week earlier and I am tied into the contract again. I explained they have on record I have been trying to cancel for over a year now but they told me every time I called I could not. I am a VERY UNHAPPY customer and will not recommend anyone to deal with such a company that does not put their customers first. As a real estate agent I will never recommend anyone that buys a home from me to deal with them and will spread the word of their unfair and poor customers service Connective Home gave me!!!

I spoke with Manager Steve Griffith, Customer Service Rep Muniyr, and Mya worse customer service reps ever!!!