Nienhuis Park Facility

This center is the worst place I've ever been to. I dont normally take my kids to a "payfor" pool because there are 6 of us and it's quite expensive to do, but today we decided to visit the aquatic center for some fun. We arrived at 5:15 and paid the $26 dollars to swim. We were there literally 5 minutes when they blew the whistle to make everyone get out because there was suppose to be inclement weather. FIVE Minutes! They were offering "comeback" bracelets for the rest of the day but refused to offer raincheck tickets or refunds. We spoke to the lady who was "in charge" and she showed no signs of sympathy or caring about me or my family. She kept saying its not our policy to give refunds or rainchecks! its been that way for 3 years since we opened! If I did it for you I'd have to do it for everyone! Give me a break! I paid almost 30 dollars to swim for 5 minutes! We waited for a long time in hopes of getting back in, but every time she "heard" thunder they pushed the time farther! I asked what would happen if the time got pushed Past their closing time and she said we were out of luck! ARE YOUR SERIOUS!?! This is in no way even close to customer service let alone good customer service! I didnt want a refund, I wanted to be able to bring my 4 kids back and swim! I dont care if you have a sign posted about bad weather or not! I paid you for a service and you didnt deliver! Or even offer to deliver on another day! They had my money and that's all they cared about! Then she very patronizingly tried to make conversation with my kids about their ages to make them stop crying! I dont think so, dont spit in my face as a customer and then try to be my kids friend! STAY AWAY FROM THIS PLACE! Hot or not this summer, they are not a reputable or nice facility! Once they have your money, you dont matter!