Was misdiagnosed and still charged and had to pay for a misdiagnosis. I saw a Nurse Practitioner. I am in very good physical condition and an adult athlete. I told the Nurse what I believed I had done to my body and she ignored me over and over again. Misdiagnosed as a sprain. I explained to her that it wasn't a sprain and she dismissed me. I had to immediately go to another Urgent Care to receive immediate and necessary medical care.
I was immediately diagnosed at a different clinic with the issue that I believed I had. A simple X-Ray was taken and the diagnosis made. The same diagnosis could have been made from MedNow Urgent Care if the Nurse had simply listened to me and taken an X-Ray.
I elevated my complaints and the doctors in charge were also dismissive of my complaint.
It is my belief that a diagnosis of "sprain" may be given to many patients and used as a blanket diagnosis to keep patients in and out quickly while maintaining a high profit margin. A sprain diagnosis is easy to defend even if the patient has something more than a sprain.
I will not return to this Urgent Care nor will I ever bring my loved ones to this clinic. I strongly advise all others to avoid this Urgent Care Center.
The facility itself was clean and the office staff was friendly, but the nurses and doctors are not knowledgeable nor do they seem genuinely concerned about patient care.
After complaining to the owners of the facility, I got a distinct feeling that bottom dollars are more important than patient care.