The first time we took our new pup everyone was so pleasant and nice (probably because we had a 7 week old puppy). The vet we had was super nice and really good with our pup. We were referred to Dr. Pepper from our good friend and she is amazing. My problem is not with the vet it is with the lack of communication between the workers there and the receptionists. We were told by the doctor that she did not need to see her when her next shots were due and just to make a tech visit. the receptionist I spoke to was extremely rude and told me that she must see a vet because she "growled a little" the first time she was there (we were not told that at our previous appointment) then told me her second set of shots were due 10/7 but the paperwork I have says 10/14. So not only were we misinformed but now my puppy is not getting the care she should be getting. Not to mention, the receptionist continued to be rude and called me back at 9:55am asking if I could be there by 10:30. After I told her I lived 35 min away from there and have to leave work to go get her she was snarky and rude and said "so you can't make it? Ok, bye" Our puppy doesn't deserve this and neither do we.