I finally got my chance to go to Low's recently, and it was just like everyone says, AMAZING! I drove in from Nashville, TN and it took about 4.5 hrs. There was a bit of traffic, and I actually ended up being 30 min late to my appt because of it, but they were so accommodating and it was no problem at all. There are a lot of little things about Low's that make it really stand out among other bridal salons. To start with, their inventory size is in the thousands, also the look and feel of the whole salon is classic and elegant. One thing I found really neat was all the gowns they had displayed on mannequins. It was really cool to see so many dresses "on a body" not just in the bag. I for one, love some of their rules. For instance, you are only allowed to bring 4 people with you, Men must stay in the lobby, and food and drink must stay in the lobby. This means no champagne toast when you buy a dress, but I didn't miss it at all. The dressing rooms here are HUGE! The room I was in had a private restroom, 2 pedestals, and 3 mirrors. In every single dress they allowed me to walk up and down the hallway outside my room which was full of fantastic lighting and had mirrors at both ends. They had literally thousands of gowns. I didn't even count how many I tried on, but they just kept coming until we found the One and I was there for a few hours. My biggest delight was their incredible Plus Size department. Yes, Department. They had the gowns organized by size in different rooms, so one room would be full of sizes 26-32 while another room would have all the 22-24s. It was wondrous. And when they say they carry all the way to size 32, they don't mean they have like... 3 dresses that are size 32, they have racks. I was floored. For once I tried on dozens of gowns that were too big and had to be Clipped!! And I have never seen so many gowns straight out of my magazines. I actually tried on a few that I had brought pictures of. Our consultant, Tiffany, was hands down the best consultant I have worked with so far. She wasn't pushy, or overly excited, or fakey, or anything. She gave her opinion when we asked, spent time with me looking at photos, discussing my tastes and things I had tried on previously, and she really let me just be in each dress and look and think. She was great, and she seemed to have all the time in the world. After we chose my dress, a stunning ball gown from Allure, she even took us down to peruse the Bridesmaid department. So we picked that dress as well. Beware the Bridesmaid department though, they do not carry Plus Samples, so plan for your smallest maid to be the one to try on. On the whole, I could not have asked for a better experience. The location was perfect and we had a celebratory dinner back in Memphis on our way home. A bit of business: If you are wanting to take home a gown that day, you must pay in full, and to order they require a 50% deposit. The price range of the gowns were Very reasonable, I tried on Many that were even under $1000. I cannot stress enough how much you must go to this salon if you are shopping bridal or formal. They were a dream come true for this curvy girl.
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I'm sad to say I can't give this place 5 stars only because I had a horrible bridal consultant. Lupe was very gruff and cold right from the beginning. I tried to be very polite and kill her with kindness and respect thinking maybe she would snap out of it, but I guess that's her personality...either that or she hates her job. I felt rushed and like I was causing her trouble. The biggest complaint I had with her is when my group wanted me to try on a princess like ball gown just to see what it would look like. She got upset for some reason snatched the dress off the hanger slammed the door to the dressing room. It was like someone told her she had lost all her vacation time for the year. I wanted to ask her what we had done to upset her, but I didn't have the guts to. I just kept quiet. I was still well within my hour and a half allotted time, so I just don't understand her problem. I think the only time I saw my consultant smile and be happy was when I pulled that credit card out. On a better note, the place was clean and there tons of dresses to choose from. The front desk people were very pleasant when checking in and the place was easy to find. If I could go back in time I would have definitely asked for another consultant as soon as I met Lupe. If I had another consultant I believe I may have been able to say I had a 5/5 star experience.
I went shopping for my dress on February 12, 2013, so this is a late submission. I took the advice of other reviewers and went mid-week. This bridal store is what dreams are made of. The ambience is intimate, antiquey, feminine---just everything opposite of commercial wedding stores. My bridal consultant, Debbie, was great from the very beginning. She immediately asked me to look at dresses in the showroom to get a gage of what I liked and then we started trying on. I am extremely indecisive and she was patient, but firm. She was also extremely funny and knowledgeable about what looks great on certain body types. With her help I found a dress for my body AND personality. They have a great plus size selection! I was told my dress would be back at the end of July and it came back a month early!! My only complaint is their restriction on the amount of people that can come with you. Four is very hard to narrow down with big southern, tight knit families! Another complaint is that their higher end dresses that are available to be ordered in plus size are not in store in those sizes. Plus size girls HAVE to try those dresses on. So I was not comfortable even looking at those dresses for myself. Overall glad I had a magical day there! Thanks Debbie!