Lazy. Even though it's against policy, they refused to take a 5x7 box for US mail, that already had a prepaid label. He said the mailman won't take boxes because he doesn't have room in the truck! BS. So, I went next door to the grocery store, and they took it, with a smile, and the same mail truck will pick it up. Just didn't want to take the time to scan it in. This is my second bad experience so now I drive further to the Howell store.