This Fantastic Sams does everything in a professional manner. I have been going there for years and from time to time I am also required to sign a waiver but it is based on the condition of my hair. I am thankful they pay attention to the condition of my hair to protect me and their business, especially if it is something that I want when they don't suggest it. Their services along with the value and quality are by far the best. Highly recommend this place! The great thing is I can go there anytime and when my regular stylist is not there or available I can trust that anyone will do the same great service.