I originally went into the store just to see what phones were available. Dave greeted me as soon as I walked in and took the time to show me each phone and what it was capable of doing. I ended up picking the new Droid because Dave took the time to show me what the Droid was capable of doing including navigation by voice. He was very attentive and made sure I knew how to use the phone. He explained everything to me about the plan and insurance so I could even understand it. What a great experience I had and I recommend this store. I have shopped at many Verizon stores. This one is definitely the best!!!