We (family of 4) were patients of Dr. Rachel Brown at Brevard Family Practice for four years and were extremely pleased with the care we received. We were equally pleased with the supporting staff, including Dr. Browns nurse, the lab and front desk people. In Dr. Brown’s absences we were sent to Steve Saldutti. My daughter has serious health issues that need support from local doctor. She has a PICC line and it had a blister forming underneath and needed a little TLC. She also had orders from her primary infectious disease doctor in California. He needed two tests done to see if her medication were causing ulcers in her stomach and/or bowels. This was the first time Steve had EVER seen my daughter and when he addressed her he never asked how she was or what he could do to help. Steve was incredible rude, he said what the doctors in California wanted was unnecessary and refused to write the orders for the test they recommended. She tried to explain the symptoms in her stomach and he passed them off as heart burn. She said she has had heart burn in the past and this was clearly a different feeling altogether. He continued to talk about heartburn. We showed him the PICC line and he looked at it and said “I don’t have time for this today”. I was floored, because this was the reason we made the appointment. Why did they schedule an appointment when he didn’t have time? He wanted us to return 2 days later and pay an additional fee to have him care for this PICC line. In my shock I asked him to repeat what he said. He did and followed it with and I quote “I do not have the time to spend on patients like Dr. Brown did. She scheduled her patients differently and neither I nor the other doctors in this practice do that”. When we left my daughter called her REAL doctors in California and they immediately faxed written orders for Steve to pass on to the Surgeon for Transylvania Hospital. Doctor Brown agreed to be the support system for my daughter and work closely with the specialist in California and she did that job very well. We all had the confidence in her because the support she provided was genuine and she knew how important it was for the success of treatment. I issued a formal, written complaint with Transylvania Hospital about the lack of professionalism and lack of concern we experienced from Steve. After 10 weeks we received a letter saying they were sorry about the treatment we received from Steve. After that appointment and because Steve made it perfectly clear that the other doctors in that practice will not take the appropriate time to help manage these difficult diseases, we moved to the Pardee system and another doctor has agreed to help my daughter and work professionally and effectively with the specialist in California. I am now in the process of filing a complaint with the AMA. I had heard some great reviews about this “PA”, but neither his actions nor his words were very impressive and in fact were extremely offensive. I gave Steve 1 star only because the site would not calculate zero.