Sky Moving and Storage,Inc Brandon Florida

Well on the contrary to the review left under me my experience is not at all similar to theirs! I would have DIED if I had to experience that!



I had a 3 men crew, it was on the contract and I had no gimmick of an extra $10 fee, my moving crew that arrived at my location were nothing less than professional and even though they had done one job prior to mine in the heat they did not express their attitude to me, the way its suppose to be.



My move was at booked at 5 hours and we were done in about 4 hours and 45 minutes, just in time! My sales rep was extremely thorough on the procedures I had to complete myself by the time the movers arrived to avoid over charges. Unfortunately this included wrapping up my own mattress, which was fine! Another thing that I DID NOT have to experience was them telling me time would be an issue and that my furniture would not be getting wrapped, ALL MY WOOD FURINTURE WAS WRAPPED AND MY SALES REP ALSO CONFIRMED W/ ME IT WOULD BE!



The service I received from Sky Moving and Storage of Brandon Florida was superior to all my other moves, I’m not quite sure how true the review above me is but the company I booked and moved with have no true reflection of the review above. I wish everyone who reads this luck on a successful stress free move.

This was the worst moving company I have EVER worked with. I am in the hotel industry and a General Manager of a hotel here in Sarasota. I have been in the industry for over 21 years - customer service is what I live and breathe every day of my life.

Our experience with your company was the WORST I have ever encountered. What happened?

1) I never got a call from anyone on Friday to confirm my move date.

2) I left a voicemail Saturday morning, the day of the move, at 8:30 AM - NO - ONE called me back.

3) I called again later that morning and got someone who didn't speak very good english and was not polite at all - said she didn't have us down until after 2:00 PM. I told her I scheduled it for 1:00 PM. Every box, all the clothes and food we had already moved to the new house. All I had was the furniture - we even moved some of the larger furniture downstairs, so they wouldn't have to and we could start cleaning the carpets upstairs.

So 2:00 o'clock rolls past and still have not received a phone call from anyone - so I call again. I believe his name was Michael that I spoke with, answers the phone and says, let me give them a call - he comes back and says that they are "stuck in Ft. Meyers at their last job" it's going to be at least a couple of hours. I called and Michael was very rude - I explained my frustrations and all he had to say was "we don't expect you to sit around and twiddle your thumbs, it's your moving day and I am sure you have a lot to do". I WAS ALREADY DONE AND PLANNED THAT TIME SO WE COULD GET TO THE NEW HOUSE AND COME BACK TO THE OLD ONE AND FINISH CLEANING. 3:30 rolls past, again I GET NO PHONE CALL. So I call the 800 number AGAIN - Michael says, let me call them and see where they are - he comes back and says, they are just approaching the exit, it will be about 20 minutes. I said REALLY, 20 MINUTES, BECAUSE IF THEY ARE APPROACHING OUR EXIT, IT SHOULD BE FIVE MINUTES. So they finally arrive at 4:13 PM - Allen (the lead mover) Gives me attitude right away upon arrival. He marks it down that he was there at 4:00 PM. Says he brought a third guy and he'll only charge me $10.00 per hour extra so it goes faster. I told him no, I don't need it, this job is going to take nothing more than 2 hours. He says to me "what do you want me just to sit around and watch them?" I said, I don't care what you do - I am not paying extra.". He said, "fine, then I'll waive the fee". He didn't do anything any way.

He proceeds to tell me he's not going to be able to put blankets on everything, because it will take too long and if I want to keep it at the 3 hours, it CAN'T be done. they loaded in less then 45 minutes, we drove 9 miles to the new location and they were done in less than 45 minutes again. He marked on the paper that he was there until 7:00, but they were gone by 6:05 PM - he said that's what he puts because it's a minimum of three hours. He totally would have had time to wrap the furntiture in blankets how it should have been wrapped. Load time, drive time and unload time was from 4:13 to 6:05 TOTAL!!!!!!!

The first piece of furniture that they carried out was a coffee table that lifts up and instead of asking how it locked, one the guys just slammed it down and bent the locking mechanism. Allen went over and bent it back and said, there, now it's not broken. they would set the furniture on the parking lot and honestly, it seemed as though the two movers that were moving the furniture had no idea how to do it, they struggled with the dollie and were ver clumsy.