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Creature Castle

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Business Details


Regular Hours

  • Birds
  • Live Food
  • Pet Food
  • Salt Water Fish
  • Small Animals
Providence Square Shopping Ctr

Creature Castle 2

Pet Stores, Pet Supplies & Foods-Wholesale & Manufacturers

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TLC for my baby

We were out to dinner and browsed the local shops and ventured into Creature Castle Brandon. The sweetest whiteface female cockatiel climbed up my son's arm and claimed him. Refusing to allow anyone to take her off him or near him. We left with our sweet Lilly and everything we needed to care for our new family member, but we aquired 1 of the most valuable resources we could ever get in the bird specialist Kim. Wit... view more

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This has to be one of the greatest disappointments in a pet store experience I've ever had the displeasure to witness. If you are looking for quality customer service, healthy pets, and knowledgeable staff LOOK ELSEWHERE! The first thing that hits you when you walk into this store is the smell, filthy enclosures and poor hygiene meet your nose as you walk in. The aquatics section isn't very large, with very limited s... view more

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I spent over $180 for a full turtle setup and two baby turtles (@ $20.00 each)... One died a week later they replaced it for free, 5 weeks later the other one died so I went down there asking them to replace him also, that I had spent over $180 in their store and buy stuff for my dogs there all the time, not that it should be necessary to explain any of that... Guy tells me "I can go 1/2 price but that's a... view more

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Customer Service is terrible and the place is fairly dirty. Hopefully they'll go out of business soon so a DECENT pet store can take their place.

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Poor Business Practices...avoid

If I could give negative stars I would. After shopping there for over a year for EXPENSIVE dog food and parrot food, dog toys, parrot toys...I earned a free bag of food (its $17for 6 lbs). Other stores gave me the free bag with the coupon and said ""Thanks, we appreciate your business"". \r Creature Castle was worse than rude, wanted to charge me tax on something that wasn't a sale, then refused to let me pay with m... view more

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Puppiy Mill puppies - It's all about commission

I have found out that the sales people lie to customers about problems with any other breed of dog that they don't sell in their store so that you will buy one of their puppy mill dogs. A couple of my friends who bought animals in the past there were very sorry they did, as they got sick and 1 died and there was no replacement or refund!

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Bad customer service

Wow, these people that work there are so rude and the fish I bought died within 1 day! When I went back and got more after testing my water which they said was fine they all died again within 2 days. They won't replace any and still they say my water is fine for fish and should just keep buying more. I went to Petsmart and bought some there and they are still alive after 2 weeks. I've noticed that some of the ""... view more

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poor customer service, owner is unprofessional and rude.

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Good and bad?

So far I have bought ten neon tetras, two angel fish, two blue gourami, a pleco, and around thirty ghost shrimp. Well, on the ride home one of my neon tetras died.. I took it back after bringing the others home, thinking it was just a mistake and that one was the only one to have it happen. It was about two hours later that I made it in there, and I had forgotten my receipt, luckily, they remembered me and replace... view more

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Creature Castle

1935 W Brandon BlvdBrandonFL 33511

(813) 681-3564

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Creature Castle

1935 W Brandon BlvdBrandonFL 33511

(813) 681-3564

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