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BBB Rating
A+
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Hours

Regular Hours

Extra Phones

Phone: (813) 661-5059

Payment method
all major credit cards, amex, master card, visa
Location
Providence Square Shopping Ctr
AKA

Creature Castle II, Inc

Creature Castle 2

Categories
Pet Stores, Pet Food, Pet Supplies & Foods-Wholesale & Manufacturers
Other Information

Specialties: Dogs & Puppies, Fresh Water Fish, Puppy Sales, Birds, Dog Sales, Amphibians & Reptiles, Tropical Fish, Cats & Kittens

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Reviews (18)

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09/20/2013

Overall
TLC for my baby

We were out to dinner and browsed the local shops and ventured into Creature Castle Brandon. The sweetest whiteface female cockatiel climbed up my son's arm and claimed him. Refusing to allow anyone to take her off him or near him. We left with our sweet Lilly and everything we needed to care for our new family member, but we aquired 1 of the most valuable resources we could ever get in the bird specialist Kim. With us never taking care of birds and being quite ignorant she took us under her wing, filling us with never ending knowledge, giving us confidence that we can give this beautiful cockatiel the best care and affectionate home. We are so happy when we decided to add a male we started visiting the shop often to find the right fit for us. Got everything we would need for our male before we found him and. A few months and there He was we fell instantly inlove with Eagle. Instantly attached we bought him, even though he was still hand feeding. Our poor baby got a little upper respitory infection (yes this happens birds get this ) while still in the shop and Kim came to his rescue. Her diligent care, affection and care has given us so much happiness to know our baby is so well cared for and well on his way to complete recovery. We are overjoyed that even though it has taken much longer for him to ween from formula, he is still pretty young, that soon we will be able to take Eagle home and he will be 100% recovered. we are forever greatful for everything being done. Eagle couldn't get better care at a vet hospital. We visit frequent and are always greeted with VIP treatment from all the staff, so I know long after we bring Eagle home any questions that may arise the answer is a phone call away thank you all so much for giving our baby such excellent care he's a part of our family and very important to us.

Overall

This has to be one of the greatest disappointments in a pet store experience I've ever had the displeasure to witness. If you are looking for quality customer service, healthy pets, and knowledgeable staff LOOK ELSEWHERE! The first thing that hits you when you walk into this store is the smell, filthy enclosures and poor hygiene meet your nose as you walk in. The aquatics section isn't very large, with very limited selection, begging the question "Why are these tanks so dirty, and why are there so many dead fish?". Getting any useful help here is almost impossible as employees seem per-occupied, and uncaring, in this instance bad-mouthing another employee or management. Employees are ego-centric coming off with an "I know everything attitude" towards customers, and seemingly scoffing at their questions. Swearing can be heard from employees around the store, regardless if kids are present or not,extremely unprofessional and immature. I asked if they kept their diurnal reptiles under UV lighting and was told "The store owner wont pay for it" basically. I noticed hamsters were scarred from fighting, Ich on most of the fish selection, I overheard someone say a Cockatiel was missing a toe. Everything in this store is overpriced, at least 50% over what I can get the products I was looking for from other reputable dealers. Puppies looked to be obtained from a puppy-mill, and the enclosures of most of the animals I saw were laden with waste. If you make the mistake of purchasing here, be aware that refunds are not given, and you may only receive store credit. Don't take your debt/credit card if you're planning on spending less than $10, or you will be told grumpily by the cashier "I have a $10 minimum on cards". All these people care about is making a sale, welfare of animals, customer service, and professionalism all take a back seat. Please if you read this, don't support this store. This is one of the worst possible ways that a pet shop can be run, the manner of which they do business is deplorable, and the way they treat their animals could be considered by some to be animal cruelty.

Overall

I spent over $180 for a full turtle setup and two baby turtles (@ $20.00 each)...



One died a week later they replaced it for free, 5 weeks later the other one died so I went down there asking them to replace him also, that I had spent over $180 in their store and buy stuff for my dogs there all the time, not that it should be necessary to explain

any of that... Guy tells me "I can go 1/2 price but that's about it". Googled hatchling turtle prices and they come up as $0.85 a piece when > 100 are bought. So it would have "cost them" a $1 to make me happy..... I'll let you be the judge as to whether or not this would aggravate the crap out of you also. All this after I drove from Plant City to Brandon on Rte 60 in Sat. traffic.... Will NEVER go anywhere near there again TERRIBLE

05/03/2013

Overall

Customer Service is terrible and the place is fairly dirty. Hopefully they'll go out of business soon so a DECENT pet store can take their place.

04/04/2012

Provided by Citysearch - 
Overall
Poor Business Practices...avoid

If I could give negative stars I would. After shopping there for over a year for EXPENSIVE dog food and parrot food, dog toys, parrot toys...I earned a free bag of food (its $17for 6 lbs). Other stores gave me the free bag with the coupon and said ""Thanks, we appreciate your business"".
Creature Castle was worse than rude, wanted to charge me tax on something that wasn't a sale, then refused to let me pay with my checkcard..BTW which they've gladly accepted for all the purchases.hmmm. Stupidist business decision ever..I wil NEVER spend another dime there!!!! Lost a customer over $1.19...crazy huh?

11/09/2011

Provided by Citysearch - 
Overall
Bad customer service

Wow, these people that work there are so rude and the fish I bought died within 1 day! When I went back and got more after testing my water which they said was fine they all died again within 2 days. They won't replace any and still they say my water is fine for fish and should just keep buying more. I went to Petsmart and bought some there and they are still alive after 2 weeks. I've noticed that some of the ""positive"" reviews have been duplicated on here to increase the review rating. Just be aware of this place, lots of bad reviews, not good.

11/09/2011

Provided by Citysearch - 
Overall
Puppiy Mill puppies - It's all about commission

I have found out that the sales people lie to customers about problems with any other breed of dog that they don't sell in their store so that you will buy one of their puppy mill dogs. A couple of my friends who bought animals in the past there were very sorry they did, as they got sick and 1 died and there was no replacement or refund!

10/05/2011

Provided by Citysearch - 
Overall
BEWARE

poor customer service, owner is unprofessional and rude.

02/02/2011

Provided by Citysearch - 
Overall
Good and bad?

So far I have bought ten neon tetras, two angel fish, two blue gourami, a pleco, and around thirty ghost shrimp.

Well, on the ride home one of my neon tetras died.. I took it back after bringing the others home, thinking it was just a mistake and that one was the only one to have it happen. It was about two hours later that I made it in there, and I had forgotten my receipt, luckily, they remembered me and replaced the little guy promptly.
All seemed well, until we got home, Creature Castle has since closed by the time we made it home.. and while I was sitting looking at how well my tank looked, I noticed that the neon tetra's had ""Ich"". So, I checked the other fish, and sure enough.. one angel fish had the little white spots on his fin.
I didn't think anything of this, I'd just buy the treatment.
Well, clearly I didn't check out the neon's well enough, because today they looked like they were Dalmatians. They were covered. I bought the treatment, which I put in the tank at the recommended dose for scaleless fish.. And, after leaving to pick something up and coming home, two of the little neon tetra's are at the top of the tank struggling for life.. They soon died after.
I was highly upset.. Then, I looked around, and couldn't seem to find my angel fish. I kept counting and moving everything in the tank until finally I found his dead little body tucked between some plants and rocks..
So, I don't know what to say about this store.
The pleco I purchased about two weeks ago is doing great.
But, the other fish, I'm on edge about. I DON'T trust having the tetra's around my other fish. I've had them for a while and don't want to have my mistake make them flushed.
Going to return the fish tomorrow, with the water sample. And, to be honest, if they tell me something is wrong with the water in my tank, I'll probably inform them there was nothing wrong with it until they gave me infected fish. I didn't even trust the brown water that the poor fish came home in. I tried to put them in their floating bag of brown water as soon as possible.. I just wish I had been a better owner and realized what I was doing to my veteran fish ): ((So far, all my fish are still alive, and seem to be doing fine.. Am taking them away from the fish I bought at Creature Castle though, I don't want my fish to be infected from them.))
So, if you do decide to go to Brandon's Creature Castle to purchase your fish, be careful. I should have been a little more wary considering all the fish that were dead & dying in other tanks..

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