04/23/2012Provided by Citysearch -
I will never use Banfield again. They clearly do not care about their clients, or their furry friends. Last November, the week of Thanksgiving, my cat started acting strangely. He wasn't eating his food, he was very clumsy, he was meowing constantly, all things that are clearly outside of his normal behavior. In an effort to see what was going on I took him to Banfield Pet Hospital. After observing him for roughly thirty minutes, she gave a list of tests she recommended to get more definite answers. I could not afford all of the tests, so they suggested I sign up for their program where you pay per month. (Like insurance for pets, but they can't technically call it insurance since they are not agents.) I agreed, and he was taken back for quite a few tests, one of them being a urinalysis to check his urine for irregularity. After his tests they couldn't come back with any results, only a response of ""it might be a tummy infection"". They sent me home with medicine for him to help him urinate or have a bowel movement, as he hadn't had any in two days to my knowledge. After we left he wasn't using his back legs at all, which I thought might have been from some poking and prodding they may have done near his rear when giving him tests. I made a mental note to monitor it.
The next day was Thanksgiving. He still was not using his back legs, and I eventually had to start force feeding and watering him so he could have something in his stomach for his medicine. He was very weak all day long. Late that night I had him cuddled up in a blanket with me. We both fell asleep in a chair. When I woke up the blanket was soaked, as well as my jeans. When I went to my room to take off my jeans I noticed, since the inside part of my jeans was lighter, that it was red from blood.
I took him to an emergency vet nearby, who took tests and examined him to come back and tell me his kidneys were failing. The vet explained that Banfield SHOULD have seen that his kidneys were failing from his urinalysis, and that the medicine they gave actually sped up the process of his kidneys failing.
I lost my little boy the day after Thanksgiving, no thanks to Banfield. To make matters worse, even though it was a day after taking him in to their vet services, they still wouldn't let me cancel the payment plan unless I shelled out the $500 for all the tests they did. They wouldn't even let me transfer it to my other pet.
Never will I ever recommend Banfield to anyone. What a terrible company they are.