I'm giving this 5 star rating to both the sales and service management team. I purchased a new 2015 Dodge ram 1500 crew cab. There were some factory paint issues discovered that in many cases I would think would turn into a nightmare for a customer normally. Many thanks to Robert, Trent, Keith, Thomas and Brandon (finance) who all were involved in the situation and who ultimately help me find a satisfactory resolution. Five star service is a rarity these days but these guys get the high marks for making it a great customer experience through a frustrating one nonetheless. The integrity of everyone involved was impeccable and for these reasons they get this 5- star rating thank you! Not everything in life or business goes right but how you handle it when something goes wrong tells a lot about the company and for this reason as well the management team gets a five star rating. I've seen plenty of companies do the wrong thing when something goes wrong and I am super grateful that this was not one of those experiences!
11020 Causeway Blvd.Brandon, FL 33511
From Business: Ed Morse Cadillac Brandon is a premier Cadillac dealership located at 11020 Causeway Blvd.. You will find top GM certified repair services and parts, as well as new…
I was very pleased with jay, my sales rep and entire staff. my credit now is on the bad side because of some late payments and of course other dealerships running hard inquiries on me. Basically others simply said no and did not even make any effort. But q auto they had good vehicles and were willing to work with you even if u have bad credit. Jay worked with me, even pulling up several cars that would be a potential for me and showing me around the cars....they stayed late just for me past dealership time to get me into a good car for a good payment...so I really appreciated that they took extra effort....like I told dealers before..life sometimes knock u down...and its the ppl who help u wen ur down the most r the ones worth keeping around....credit score will go up anytime but at that point I can pick and chose any brands and dealership but because they worked with me ill always be looking to do business with them first..no doubt....and since the guys dont work on commission they r that much more relaxed too..
I didn't feel very confident going in and trying to purchase even a used vehicle. I've had some tough luck lately financially. However, Courtesy was able to secure me outstanding financing for my Ram 1500 and they gave me near pay off for my trade. Genuine, compassionate and willing to go the distance to work with whatever situation you have going for you! Courtesy will get my business again!