I'm not the person to waste time writing reviews but I am a person that cares about wasting/saving money on my vehicle. Anyway, my vehicle (2003 Saab 9-3 Turbo, 5 speed) started having problems with putting the car into any gear when the vehicle was cold and was getting worse. You almost had to force it in to be able to shift. (oh and putting it into reverse wasn't happening, it would just grind at you) So I took it to one shop first who said right off the bat it needed a tranny flush. Straight from the owners mouth too! (Jim Queen's Transmission) Uh hello, (to the people that don't know cars very well, like myself) manuals don't get transmission flushes since they run mainly off of gear oil. So I was referred here by a worker at the Desoto Square Mall's own car shop. (Sorry kid I can't remember your name.) Anyway, I took it and spoke with the owner Daniel and after telling him the problem, he told me almost instantly what he thought it was. (He ended up being dead on) So I handed over my car. (also needed a few other things replaced too and was expecting other problems) And here are all the things I had to replace. The tranny, (bad syncros on mine btw and he got me a used one with only 32k miles on it also with a 1 year nation wide warranty included. 100,000 miles less than mine btw) I also needed a new rear main seal, a fly wheel, and slave cylinder. (all new parts other than the tranny, I think) I also mentioned to him that the AC/heater fan went out so they checked it out for me. Get this, he told me all it was were some bad wires. He replaced the wires and now it works great. (BTW, he could of lied to me and said it was the blower motor or compressor but instead was honest and not to mention he did it for FREE! Anyway, I'm planning on taking it for a long distance drive so they literally looked at the car from head to toe. (Some things I didn't get replaced since I can do but still good pricing) But while it was already there, I had him change the oil (full synthetic btw) put two BRAND NEW tires on, somehow they got my rear, passenger window to roll down that wouldn't....and for FREE, again! (I also didn't even mention this problem to them) After everything said and done, also including labor...I walked away with a bill off.... $2,365. Are you kidding me!!!! Most transmission shops alone will charge close to if not over 3 grand just for the transmission alone! Yea it was "expensive" but for what they did and all the new parts, (excluding tranny) not to mention the honesty (which is priceless) It was a GREAT deal. (my personal mechanic even agreed that it was a great price) Yea I know, I purchased the car for about $3,500 but what else were my choices? Go use the $2,300 to buy a used car and hope that it is more reliable than my car is now after the repairs? I think not...plus my car is my baby and looks NICE! Overall, from what I was told and went through, this place would get 6 stars if possible. Great, nice, honest staff and it's right next store to a NAPA part store. Quick and the price speaks for itself. If you are having car problems, I recommend ONLY going here, "USA TRANSMISSION." Hopefully I don't have to see them soon, but if I do, I know where I am taking my vehicle. Thanks again Daniel and your crew for everything!
They have come a long way since the new Gettel management, I was greeted warm and friendly after emailing back and forth with a very informative internet staff. They are all warm and professional and make you feel like a friend and not a customer. I wanted to make sure that others will give them a chance since reading these other outdated comments and I hope you do too.
Outstanding customer service!! I had 4 tires replaced along with new brakes and was even given a ride home while my repairs were being completed. I highly recommend this place for all your service needs as they are very honest and will make sure you are happy when you leave!!