i had a neck joint fixed here, and got the guitar back in unplayable condition-- action was horrendous, and intonation was worse. when i went back to see if jerry could fix what he mangled, i was told the guitar was not worth enough for him to fix it.
i left this review and was contacted by paul, the owner. he told me that he had another repair man and i got the guitar to him and got it back in impeccable condition. the neck was reset, which is what had needed to be done after the earlier repair. i would have gladly paid for the work, had i been called the last time, but now, it was FREE! i cannot say enough how awesome paul was in responding to me. this was the professionalism i had always encountered before my last experience. i will find out the name of the other repair person, and recommend him heartily.repair is the main use i have for this music store, and i had never had trouble until this last time. paul was a real life-saver and i will continue to use his other repair person for the foreseeable future.