I would leave negative five stars if I could.
I couldn't start my car and called my auto insurance for a towing service. I asked my car to be towed to B&B Tires because I liked the shop and wanted to give the work order to them. Let's be frank and I didn't have to specify the repair service provider because there are too many. The only reason I chose B&B Tires was because I heard they were good people. They were always my first choice and I have been letting them do the vehicle repair for the past few years until today.
They replaced the battery and called me to pick it up. I was glad that they diagnosed the issue and fixed it for me once more. After I picked it up and drove on my home I felt the car behaved a little bit strange. I went back to them and addressed my concerns: it could be something to do with the transmission or engine. Who knows. Instead of doing a further inspection they wanted to make me feel I was blackmailing them. "All we did was changing the battery," a white hair senior said.
Well, B&B Tires, I didn't mean you damaged my car during the repair though. You should've handled it more professionally and let the car speak for itself. All I asked for was a further inspection and guess what more corresponding work orders you would earn.
They duplicated the issue eventually after a few test drives but that was a bad customer experience. They made me feel I failed on blackmailing them. So let other repair service providers enjoy more work orders. No more B&B Tires starting from me, my family and friends.