We got in exactly when we wanted to on a SATURDAY! I was very surprised. It was our first time there and our 2 year old hates clippers. They tried really hard to comfort him but I ended up having to hold him. He screamed the entire time and kept trying to get away. The stylist was patient and seemed unaffected by all the distraction. She knew what she was doing and didn't miss a hair. We are driving out of our way from now on to go there.