FloorCrafters Hardwood Floor Company
(303) 309-0766
1501 Lee Hill Rd Unit 1, Boulder, CO 80304
Serving North Broadway - Holiday and North Boulder
0 recommendations
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We could not have been happier with the…
We could not have been happier with the service and quality provided by FloorCrafters. They put in 1,250 square feet of new floors for us to match 90- year old existing hardwood and did a beautiful job. The material was 1 ½ inch white oak, and no other company in town could even find it to give us a bid. (Two other companies bid the job using other materials.) They made a beautiful removable hatch in a hall closet (space we needed to access). They also refinished several old floors for us. Again, excellent. Our dining room needed patching, and all the other companies wanted to rip out the existing wood; Floorcrafters meticulously laced in the new to join with the old. Their estimate was accurate, they always came when they said they would and were very flexible when we needed to change the schedule more than once. (We needed more time for optimally dry conditions in a basement location; instead of moving forward, they did the right thing and waited until the subfloor was dry enough. Otherwise, warping of the new floor could have occurred.) They also answered all of our questions and each worker was friendly, polite, skilled and accommodating. We would absolutely use them again and recommend them to our friends.
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Two awful experiences.
Provided by Judy's Book
Take me once, shame on you. Take me twice, shame on me. Several years ago we had our existing floors re-finished by this firm, and they used a highly carcinogenic finish and failed to tell us about how dangerous the product was (we found out in our own research).A few months ago, this firm was used again through our General Contractor on a larger project of ours. We knew he was hiring them, but figured they couldn't screw up twice; boy were we wrong. They installed new floors this time, in a new area of the house. The installation went fine, but the finishing was a nightmare that set the larger project back a couple of weeks. Our GC noticed some problems with some filler used on the floor, and had a supervisor come take a look. Sure enough, the wrong filler had been used, so the floors had to be re-sanded and finished again. The supervisor fired one of the employees who had done the initial finish as he'd been a problem for awhile (lucky me had this guy working on my project), and the other one quit. The next round of finishing left severe discoloration all over the place do to pooling (unskilled application; again!). They came out to sand, for the third time, and re-applied. Finally the finish was right, but they'd failed to take the heater vents off and finish them independently, so they were sealed into the floor and required someone else to carve them free.I have a feeling Floor Crafters has a corner on the Boulder market, so, as with any good monopoly, then can provide a poor product. I particularly enjoyed the fact that Floor Crafters made no offer to discount their work, which ultimately cost us a couple of extra thousand dollars in setbacks and delays.
