I phoned the restaurant at 5:35 to place an order to go. I was placed on hold for 5 minutes. Thinking that they had forgotten me, I hung up, and called again. I was once again placed on hold for an additional 15 minutes. I was very disappointed with the way that this occurred. I was expecting it to be busy at the restaurant when I got there, but much to my surprise, it was almost completely empty with 3 people standing at the front podium, cleaning and organizing the podium. This is very alarming and disturbing to me that the employees would rather waste someone's time and cell phone minutes leaving them on hold when there were numerous other people there that could be of assistance. The employee (Monica) was standing at the front door smoking and blocking one of the doors (because it was raining out) maybe this is why I had to be on hold for so long.
I overheard the person in charge of the podium say to another associate that Monica was manning the take-out counter by herself, and if she needed help she would ask for it. This is very poor management and ignorant to the fact that she has no idea what is going on right in front of her own eyes.
There were a total of 2 orders when I got there, and they tried to give me the incorrect order.
It just seems like the employees there have no idea how to work as a unit, were not properly trained, and honestly do not care about the customers in general. I will not be re-visiting this restaurant in the future even though I live 2 mins away. I would rather drive half an hour out of my way then have these ignorant employees waste my time again.