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Sweet Tooth Boston

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Business Details



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South Boston, D Street - West Broadway

Sweet Tooth Bakery

Bakeries, Ice Cream & Frozen Desserts, Restaurants
Other Information:

Parking: Street

Bike Parking: Yes

Wheelchair Accessible: Yes

Cuisines: Ice Cream, Dessert, Bakeries

Cuisine: Dessert, Ice Cream, Pastries

Price Range : Average

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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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I used this bakery to make my son's second birthday cake, and it came out perfect and was the most delicious cake. My extended family asks me to order a cake from this bakery every time we have a family function at our place. This bakery is, by far, is better than any other bakery in South Boston. I am no expert in any way, but have used many different bakeries throughout the city, and have been more than happy with Sweet Tooth.

I do agree with some of the other posts in that they do not have the best customer service. However, I think these other posts on this website have been by far exaggerated. This is the first review I've ever made online and do not often feel the need to leave a review normally. However, these reviews are not a true reflection on this bakery. It's most definitely delicious and would recommend to anyone I know or don't know.


This place deserves a 0 rating...

This place deserves a 0 rating but I'm being forced to give a star rating! I've uploaded a photo of the cake Sweet Tooth Boston made for my granddaughter Zuri-Tai's 1st birthday and another image on her of what I would've love the cake to look like or at least come close to it. I paid $225.00 and was refunded $50.00 because of a misunderstanding that baker Glenn Quirion sincerely apologized for and NOT out of good will as David Venter says. The cake topper was disrespectful to me, my family and for anyone that looks seen it. You look at the picture and tell me how would you feel? This image is on also.


Lack of Professionalism! Wors...

Lack of Professionalism!

Worst customer service EVER I mean extremely nasty. The experience for this place to be called the best, far from it never again will I go here!


Rudest Customer Service I Have...

Rudest Customer Service I Have Ever Encountered!

I looked at this store’s website and made a list of items I wanted to order for my daughter’s Sweet 16 party, a large cake, several dozen cupcakes, a couple dozen cookies- an order that would have totaled several hundred dollars. When I called the bakery, I initially said I had been on-line looking at their site and wanted to place an order and had seen a cake I liked and… I literally got not one word out past that initial statement when the owner started to lecture me about how they only do “custom cakes” and how whatever cake I saw was someone else’s idea of what they wanted and that I should think about what I wanted??? Puzzled, I tried to forge ahead by saying “well, I really liked what I saw on-line and would like to order something along the same lines…” but again, I was interrupted with more push-back from this jerk- “well we have to see how many people you need to feed and well, I don’t even know what cake you’re talking about” and was speaking as if he were completely harried and annoyed by my inquiry. You’re right buster—how dare I call and try to start a conversation about what prompted me to potentially make a purchase from you. At this point I asked him why he had 160 cake on-line in his gallery, if people weren’t supposed to use them as a guide to see the type of cakes available in that bakery”

His response was totally condescending, rude, arrogant in both tone and content: You have to understand about cakes, we are NOT a Chinese bakery just pumping out cakes…” at which point I interrupted him and said “Excuse me, I do know about cakes. I usually order my cakes from Konditor Meister, Icing on the Cake, Truly Jorgs, so I fully understand…” and then he interrupted me yet again to say that “we wouldn’t want a customer like you “ All of this in about 30 seconds and I hadn’t said a single objectionable thing or used a tone of voice that was anything other than inquisitive. I hung up on him.

Prior to entering the professional world, I was a waitress & a bartender. My husband and I owned stores where customer service was our number one priority. From those experiences, I always try to deal with people in a courteous manner and think I am a pretty good judge of the caliber of professional conduct by others. Who treats a potential customer this way who isn’t totally demented??????

Memo to Business Owner: You are not a misunderstood cake genius whose talents are wasted on the riff-raff who cannot appreciate your artistry. You are not a Da Vinci in baker’s clothing---you make cakes in the shape of pocketbooks & baseball diamonds, Okay? Nice, but nothing of yours is headed to a museum! Since you have such a strong desire to only work with the discerning palates of other “cognoscenti” like yourself I hope you get your wish- all the way to the bankruptcy court where you will be in great company with lots of other rude people with a good product & no business acumen.


Provided by Citysearch - 
Rudest Staff I Have Ever Encountered

I looked at this store


Provided by Citysearch - 
Love it!!!!

I visited Sweet Tooth last November and came back just before Christmas. Both times I had a very pleasant experience. Customer Service was wonderful and all my questions were answered quickly and completely. I don't understand why so many bad reviews but I also know how these things go. One person has an unpleasant experience and they want to draw blood.

I'm not from South Boston, never been in the area until November because a friend recommended the place. I went in looking for a nice birthday cake for my daughter and came out with something amazing and sooo good. I first went to Montilio's for the same cake, they were rude, were not willing to show their creativity and artistry and they quoted me a price $50 more than Sweet Tooth. Not to mention Sweet Tooth's cake was bigger and just beautiful.

I also like some of their other items. I'm not a chocolate person but I couldn't help but get a piece of chocolate fudge cheesecake (at least I think that's what it was called) yumm and also ""Grandma Lemon Pound cake"" sooo good. My only suggestion would be to have some sample portions for sale. The servings are just so generous you have to share. I guess that's a good thing.

I haven't been back since Christmas but that's just because I'm trying to stay away from sweets till the holidays.

Great place. I have no complaints.


Provided by Citysearch - 
And the Worst Customer Service in Boston Award goes to...

This place is still open??Unbelievable. I really don't know how. Well, i guess the deserts are it's saving grace because this bakery SURELY takes the award for Worst Customer Service in Boston, hands down! Just disgraceful. Don't continue letting business owners like this pocket your money.


Provided by Citysearch - 
Best Bakery From Scratch

This is my first five-star rating, and I have to say...this place is AMAZING.

Where to start? My first time there I had trouble choosing, so I got a heaping box of baked goods.

Their cookies are HUGE and delicious. I got one of those, a red-velvet cupcake, a chocolate-covered cheese cake ball, a peach turnover, two-cinnamon rolls, a fruit tart, and a cake top.

Everything was delicious, but I have to say, for a cinnamon roll lover, these were especially awesome. They also have rolls with lemon or raspberry filling.

Things I didn't get to try but wanted to...they sell these ""individual"" pies that look amazing, the quotes are because there's no way one person could finish them either.

Another plus - everything here is made from scratch. They use REAL butter, REAL eggs and nothing ever comes out of the freezer.

My only problem is that I wish I lived closer to it.


Provided by Citysearch - 
DO NOT give these disrespectful people your hard-earned $$$!

As a small business owner who started to frequent this place back when it first opened, I am literally in awe at how this place continues to stay afloat with such poor customer service! I mean, REALLY shocked! The very last time I went was for a cake tasting with my best friend for her wedding? Let?s just say, Glen, the baker & co-owner, was just intolerable. He was (not so) quietly ridiculing her the whole time, just because she was being a little indecisive (which is understandable)! He kept saying under-the-breath comments that I just happened to hear? until I finally got up & told him ?Hey, do you mind keeping your comments to yourself? We can hear you!!? He kind of shut up then? but I made a mental note of never coming back & giving this place any more of my money. Anyone else who does, you are in for it!


Provided by Citysearch - 
The Other Side

Since opening this bakery we have come to realize that we cannot please everyone. 99.9% of our customers are satisfied but like all businesses we occasionally have folks that no matter how hard we try, we just can?t please them. Unfortunately for us, these folks will write or make negative statements about us to justify their positions.

We left Corporate America three years ago investing all our savings and depleting our 401ks to open Sweet Tooth, hoping to make a difference in people lives. Like most small businesses, we donate $$ to numerous local charities, church groups, mommy groups, and support events to help the community. We play psychiatrist to customers in crisis, discuss world events with lonely old-timers, counselors to the broken-hearted, give treats to the kid with the good report card, and employ several wonderful people. The daily grind of a small business owner goes far beyond selling goods and services; we provide life-style convenience and added value to your community.
Before opening Sweet Tooth Boston, we had the challenge of ?cleaning up that corner,? as the residents put it. The bakery cafe immediately before us catered to an unsavory clientele and was an eyesore to the neighborhood. As West Broadway pioneers, we successfully turned this area around and we are thanked daily by the local residents for operating a business that brings pride to the neighborhood. In addition, Realtors often bring by prospective clients as a sales incentive to attract more diverse homebuyers for many available properties.

So how do we respond to reviews that are one-sided, distorted and completely untrue?

Do I answer the woman that quibbles over a ten dollar price difference, after her and her sister call the bakery eight times to change their order, and can not understand why the cost is higher for a larger sized custom dessert cake; The guy who wants to purchase a last-minute anniversary cake decorating class for his wife when we don?t offer classes and gets mad because we are not licensed teach and then sends us a racist hand-written letter; The woman dressed in designer clothes from head to toe and demands that we let her son use our restroom. We explain to her that we do not have a public restroom and she directs her toddler son to pull down his pants and urinate in front of our door; During an unexpected torrential downpour, walking each customer to their car holding a umbrella over their head and cake to ensure safe passage, and a guy who calls during the chaos to place an order for a cake two weeks away?we kindly ask him to call back at a later time and he happily agrees but then gets mad and accuses us of being too high and mighty; Or the person who speaks for the entire Southie community, expressing her hatred of our existence but forgetting the previous dilapidated store, with young thugs and drunks claiming the corner.

The next time you write a review, imagine your neighborhood without the local sandwich shop, corner store, bakery or trendy restaurant, law office, boutique store, barbershop, cafe, dry cleaner and many other establishments. Envision, walking by an empty boarded up space with young thugs standing in front of it up to no good and pointing out to your child or significant other, ?that store used to be the best bakery in town but? So why should we bother to expose ourselves to public ridicule? Today, we participated in a community Halloween event by handing out hundreds of free candy bars to local children. Yet we are accused by some of having bad customer service. We are educated and can easily go back to an office cubicle and make lots of money. However, should we close our doors we would disappoint hundreds loyal customers, local charities and residents. But there are days of frustration when we ask ourselves ?Is it really worth it??

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Sweet Tooth Boston

371 W BroadwayBostonMA 02127

(617) 268-2555

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Sweet Tooth Boston

371 W BroadwayBostonMA 02127

(617) 268-2555

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