11/21/2010Provided by Citysearch -
I love the seasonal Christmas blend from Starbucks. I am usually not a big fan of big corporate business, but times like today's moment is what makes me realize why Starbucks is successful.
I ordered a tall Christmas Blend feeling the seasonal spirit today. *cheeky* I ended getting charged for a grande. I skeptically paid for the charge. I was curious and inquired as to why the cost has gone up. The cashier affirmed the cost is consistant to what I ordered; a ""grande"". I told him that was incorrect because I was holding a ""tall"". Puzzled, he looked at a fellow barista for consult. She took initiative and apologized profusely for the confusion. She instantly and incessantly handed me a coupon for a complimentary cup. She changed my tall to a grande, sans extra charges. I am so glad that Jen was there to give a great face to the corporate giant. Thank you so much for you help and making my Starbucks experience a good one.
Happy Local Customer