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Shoebuy

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Business Details

10

years

in Business

Hours:

Regular Hours

General Info:
Shoebuy.com is an online retailer that focuses on various categories of footwear and related apparel. It works in partnership with more than 250 manufacturers and represents over 400,000 products. It sells products of various brands, including adidas, Aerosoles, Allen-Edmonds, Bass, Bostonian, Brooks, Clarks England, Dexter, Dockers, Dr. Martens, ECCO, Fila, Florsheim, Franco Sarto and Hush Puppies. The company also offers products of Johnston & Murphy, Keds, K-Swiss, Mephisto, Merrell, Naturalizer, New Balance, Reebok, Rockport, Samsonite, Sebago, Skechers, Timberland and Tommy Hilfiger. It provides a wide selection of footwear that includes more than 1,500 styles of boots, over 2,500 styles of sandals and nearly 200 styles of wedding shoes. The company, located in Boston, also provides a range of children's and work shoes. Its Web site offers various customer-friendly features that enable customers to find shoes of their choice easily. Shoebuy.com also offers shipping services.
Extra Phones:

Phone: (617) 451-2880

Primary Phone: (617) 451-2880

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Brands:
Thorlos, adidas, brooks, clarks, ecco, florsheim, hush puppies, merrell, naturalizer, new balance, reebok, rockport, skechers
Payment method:
diners club, jcb
Location:
Summer Exchange Bldg
Neighborhood:
Downtown Boston
AKA:

Shoebuy.com Inc

Categories:
Shoe Stores, Shoes-Wholesale & Manufacturers, Boys Clothing

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Reviews

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Overall

I've been a loyal customer for 20 years, but no more!!! I order Hush Puppies Upbeat (Bounce) walking shoe due to foot problems. The order I placed was Dec 14, 2012 and I STILL DON'T HAVE MY SHOES!!! They were allegedly delivered on Dec 19th via UPS; however, UPS didn't bother to get a signature and the shoes ended up being stolen, if they were ever delivered at all! UPS says file a complaint with Shoebuy, which I did. Shoebuy has been jerking me around for 2 MONTHS!!! Tonight I'm even told no action has been taken on the claim since UPS never bothered to contact me! ARE YOU KIDDING ME?! I'm about to file court papers to sue both UPS and Shoebuy for treble damages and I'm in the process of filing complaints with the Better Business Bureau, the media, Consumer Affairs in Mass, just for starters. Do yourselves a favor...STAY AWAY FROM THESE THIEVES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

01/25/2011

Provided by Citysearch - 
Overall
Polite, but incompetent retailer

Ordered Darn Tough socks for XMas gift. Order placed first week of December. Order shipped to a dock in wrong state. Spent hours on phone trying to resolve. Shoebuy told me they would reship from Vermont retailer, if necessary, to ensure XMas arrival. Two days prior to XMas, still no shipment, called and Shoebuy told me I could cancel order or accept with 15% discount if late. Left day after XMas on vacation, returned January 1, 2011 to shipment. Shipment was not complete and lacked packing slip. Had to sort thorugh six items out of nine ordered to discover what was missing. Called Shoebuy. Took them a week to ""investigate"". Shortly thereafter, received e-mail stating the three items were out of stock and canceled my order. No discount on what I did receive, as promised. Still waiting on credit for three cancelled items. Offered me 15% on my ""next"" order. There will be no ""next"" order with these people.

Darn Tough is a great sock, but they should do themselves a favor and not utilize incompetent retailers like ShoeBuy. Next online order I used Footwear out of Sunnyvale, California. Prices just as good, no hassles, no mistakes. AVOID SHOEBUY- time and accuracy means nothing to them.

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Shoebuy

101 Arch St Ste 1601BostonMA 02110

(617) 451-2929

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