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Roto-Rooter has 24 hour plumbing emergency service. Licensed & insured. Roto-Rooter plumbers service Boston, MA and surrounding areas.

Emergency Service 24/7 Licensed & Insured

Business Description
Need a good plumber? Roto-Rooter is North America's largest provider of plumbing & drain cleaning services with more than 600 locations in the US and Canada. Roto-Rooter is the company to call for residential plumbing, commercial plumbing, drain problems, sewer cleaning, sewer repair and 24-hour emergency plumbing. We're fast, we're professional and we guarantee our work. No job is too big or too small. We do everything from underground sewer line repair / replacement to faucet installation and every plumbing job in between. We can fix disposers, toilets, sinks, showers, water lines, water heaters and sump pumps. Our plumbers are courteous, efficient and ready for anything. Our plumbers excel at a number of tasks including water jetting, video camera line inspections, leak detection and line locating. Roto-Rooter offers eco-friendly drain cleaning products that will take care of your plumbing problems and protect the environment at the same time.
Hours

Regular Hours

Brands
Roto-Rooter Sugar Digestant, Roto-Rooter Pipe Shield, Roto-Rooter Root Destroyer
Payment method
amex, discover, master card, visa, check
Neighborhood
Downtown Boston
Social Links
Categories
Plumbers, Sewer Cleaners & Repairers, Fire & Water Damage Restoration, Water Damage Restoration, Water Heater Repair, Grease Traps, Water Heaters, Sewer Contractors, Septic Tank & System Cleaning, Plumbing-Drain & Sewer Cleaning, Plumbing, Drains & Sewer Consultants, Plumbing Contractors-Commercial & Industrial, Building Contractors, Building Contractors-Commercial & Industrial, Water Damage Emergency Service, Heating Contractors & Specialties
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Reviews (10)

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12/22/2016

Overall
Professionalism
Promptness

Dubious ripoff. They do not provide price estimates over the phone and because I'd hired them before with a favorable experience, I scheduled a visit. The plumber arrived and told me it would cost $420 to unclog a sink. They claim not to charge more for evening calls yet this is an outrageous price for simple work.

06/16/2016

Overall
Expertise
Professionalism
Promptness

The time frame given was between 12:30-4:00 and Josh showed up about 2:30 so I was happy! He was very thorough in explaining the problem and used easy to understand language in addition to honesty about what it would cost. He said he would do the work today and went out right away to buy a new toilet. He took not very long at all and then apologized that it took so long! The old toilet was out and the old was in in about a half an hour. Josh didn't make a mess, gave a good price and was very professional. I would certainly call him again. Thanks Roto Rooter!

08/03/2015

Overall

Great place!! My water heater broke one night, and the next day they came out to replace it. Very clean and great tech came out and replaced it in a nice timely matter. Would recommend to anyone!

05/01/2015

Overall

My water heater broke this morning (Friday). Roto Rooter yanked me around all day claiming i was next on the list from 9:30am until they called at 4pm to say they couldn't come until Saturday. Although they claim to have 24 hour emergency service, they don't. If they had just told me at 9:30am that they couldn't come, I would have called someone else and not had to miss a full day of work. They get one star because the first woman i spoke with helped me find the valve to turn the water off.

03/28/2015

Overall

Gilbert saved the day! He was knowledgeable, courteous, and informative. .Gilbert was also very conscientious about his work. I also appreciated the senior citizen discount, every little bit helps. I called at 9:30 and he was here at 12:30. The company stood by their word and called me 30 minutes before arrival. Thank you.

02/14/2015

Overall

CALL FOR BROKEN PIPE AND WATER IN BASEMENT. 5 DEGREES OUTSIDE. WE WERE TOLD THEY CAN HAVE SOMEONE HERE ON MONDAY NOT TODAY (SAT) I ASKED WHY AND THE AGENT TOLD US THE MASTER PLUMBERS DONT WORK ON WEEKENDS.

01/12/2015

Overall

Technician #1661 ( didn't get his name) was courteous and very helpful. He gave us the senior discount which was much appreciated. He was knowledgeable regarding our blockage issue and wasted no time in running the power snake to fix. He made us run water and flush toilets several times to ensure the blockage was cleared. This was all done at 7pm in 20 degree temperatures I felt very relieved after left He was great.

11/21/2014

Overall
worst customer service all year

Talked to darrel yesterday to have someone come fix my loud banging pipes when the heat turns on. He asks me what time is good for me, i said 5 but he asked if i could do 4 instead and i told him i will ask my boss if he will let me out an hour early unpaid and my boss agreed. So today i get home at 3:40pm ready for someone and nobody shows up or calls so i call again. I was told by a different lady that they will page over there and have someone contact me. An hour goes by and no phone call. I call FOR A THIRD TIME!!!!!! And another lady says there is no recird of any ticket......... Then told me she can send someone over between 8-12 or 12-4 which i am working and working. And then said you dont want to reschedule......... What part of I AM WORKING is confusing? Then she asked if i can get out early. I told her ya i tried that today and lost a hours pay and still got loud pipes. This is why big companies like this are bad to do business with. They claim to care about helping people but it turns out all they want is your money and dont care about customer needs. They mess up the appointment and i literally paid for it.......

03/10/2014

Overall

Sewer problems are awful but our experience with Roto-Rooter was terrific. The technician who called on us was prompt, pleasant, and very professional. He took pains to explain how we could avoid future problems and cleaned up before he left. I can't remember a plumber doing that before! If need be I would not hesitate to call on them again.

12/01/2013

Overall

We had an excellent experience! Our problem happened late afternoon on a Saturday, we called after 7:00 at night and were offered service for the following day...Sunday. The technician was prompt (in fact, he arrived early with a courtesy call prior to be sure it was OK to come early) and he was very efficient. He was very knowledgeable and explained everything he was doing and the reasons why step by step. He fixed our messy situation quickly and professionally. We were very thankful for the Sunday service as we were not able to flush our toilets or use our water. A+ service!!!!

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