Family Run is not always a good thing.
L'Osteria has been one of our favorite restaurants for years. We've put up with long waits and inconsistent service for years because the food in very good ""red sauce"" Italian. But lately the service and management has crossed the line from mediocre to absolutely terrible. Last time we went, we got our food and one of the entrees was cold. It was nearly impossible to get our waitress' attention, we waved at her and thought we'd gotten her attention, but she continued talking on her cell phone and even turned and went into the kitchen. We asked another server to ask our waitress to come over, she took another tables order and by the time she came over, my companion had already finished his entire dinner. When we asked to speak to a manager, she said she was the manager!! Family-run is not always a good thing. Enough is enough -- there are too many good restaurants in the North End to put up with this abuse!! And this was on a Thursday -- the weekends are worse!