Horrible Service and Nasty Attitude
I went here with two friends after Christmas shopping downtown intending to have dinner and drinks. We put our names in for a table and decided to have a couple of drinks while we waited. Among us we have about 40 years of waitressing and bartending experience in Boston and New York, so we're more than patient and understanding when servers and bartenders are swamped. We are less understanding when we're ignored and treated with attitude.
While every seat was taken at the bar, it was not overly busy, as the bartenders were hanging out chatting with a server. After 10 minutes, we manage to flag down one of the bartenders, who looks annoyed, because we interrupted his conversation. We asked for a drink menu and one of my friends attempted to order a beer. After being told that they were out of the four beers that she tried to order, she asked if he could list which ones they're not out of. He rolled his eyes and went to check the cooler. With a limited beer selection, we said we may order some wine. He walked away and when we tried to flag him down again, he ignored us. The other bartender, who seemed nice, brought my friend a martini that she ordered, but he had to go and help the wait staff, so we waited for Mr. Personality to come back. I missed the interchange, but he said something really obnoxious and snippy to one of my friends, who is the most laid-back and easy-going among the three of us, and she began to put her coat on to leave. We followed suit, and said something to the hostess about the horrific service on the way out, and that we wouldn't be having dinner.
The manager followed us out the door, all apologies, and invited us to the Stoddard's opening party, taking my friend's email. He followed up with an apologetic email and let us know that we were invited to the opening party and would let us know the date. Needless to say, we never got the invite and Stoddard's is now open. So, as witnessed by many reviews, this place gets a lot of service complaints and he couldn't keep track of all the pissed-of patrons who he invited, or it's just another stellar example of how they don't take customer service seriously.