Good color, terrible shampoo
I go to see Heidi; I've had three visits with her so far. The price is steep: $90, though you are paying for an experienced colorist (plus tip), and she does a good job and is a very inviting, friendly person (also, they send you 20% off coupons from time to time, and appear to have good management). However, you don't get much time with a lead colorist: shampoo folks do the rest, which is not satisfactory for such an expensive service.
Beware the shampoo & dry! Each time I've been, a young woman is sent to wash & dry my fine hair. And because handing my hair to her sends me into a panic, I'm looking for a new place. She attempted to wet brush it even, with a plastic brush! This is a mistake not even a five-year old would not make. She always seems immensely annoyed. If not checked by someone more senior, these young interns stand to make serious mistakes.
In my humble opinion, this is a _serious_ business mistake for such an expensive, high-end salon, that prides itself on talent. They try to max out the bookings for the senior folks, and have interns doing the rest. But the interns aren't trained; this one is not even particularly pleasant. And since you see them last , and spend more time with them than the senior person, it is these folks you remember, along with their guffaws.
Sure, have a young person do the shampoo. But I think 15 minutes more per client-given the cost --would be reasonable, so that you had the feeling the person you are paying to see is actually attending to you. And, can't they afford the best, most cheerful young people for interns, to take care of their customers? These people are not the least important people there; I am, as I said, going to take my $$ elsewhere because of the lack of care & attitude of one of these folks.