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Eastern Bank

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Business Details



in Business

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General Info:
Founded in 1818, Eastern Bank is an independent, mutually owned full-service bank. It offers a full range of financial products and services for consumers, businesses, investors, government agencies and nonprofit organizations. The bank provides a wide array of services and products, including checking and savings accounts, online banking, an array of loan options, insurance and certificates of deposit. It offers a wide variety of financial products and services to several businesses, such as capital market activities, equipment leasing, cash management, commercial real estate, international trade and foreign exchange. The bank operates various subsidiaries, such as Eastern Insurance and Fantini & Gorga. Eastern Bank employs more than 1,400 individuals and is headquartered in Boston.
Extra Phones:

Phone: (781) 599-2100

Phone: (617) 897-1189

Primary Phone: (617) 689-1733

Phone: (617) 897-1008

Fax Number: (617) 897-1105

TollFree: (800) 327-8376

TollFree: (800) 649-3330

TollFree: (800) 892-0673

Toll Free: (800) 892-0673

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Downtown Boston, Financial District

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Eastern Bank Corporation

Banks, Investments, Investment Securities, Commercial & Savings Banks, Financing Services, Financial Planning Consultants, Investment Management, Savings & Loan Associations, Financial Services

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Provided by Citysearch - 
No not seamless, more like unseemly.

I'm in Banking Hell because of this merger and nobody from Eastern Online Bill Pay seems at all sympathetic.

Basically, I could not see or change scheduled Wainwright online payments after the transition and my payees weren't there either, despite the fact we were told this would be the case.

The logical assumption was that things did not carry over. Rather than mess with my due dates (or my good credit) we took several hours to reprogram our payees and reschedule all of our bills.

Now everything's been paid twice and our checking account is drained. Eastern said they couldn't do anything to help because they are electronic payments and we should contact all the payees to see if they'll return the funds. Sure, credit card companies are known for their flexibility. Get real.

The online banking rep actually suggested it was my fault because we were told our payments would go out in the merger communications. We were told a lot of things that didn't happen as planned. And how am I supposed to verify what I cannot see? Doesn't that defeat the purpose of online banking a bit?

I'd love to know what happens with my mid-month transactions, but since no one will call me back, I guess I don't get to know. This is no way to treat a customer. I've been so angry all day that I'm shaking.

They are not off to a good start with me.


Provided by Citysearch - 
Not a seamless merger

Wainwright Bank and Trust had a great reputation as a community bank; however, it has now merged with Eastern Bank. The merger was less than seamless with multiple problems merging their online banking systems. Carryovers from Wainwright lost payors, created confusion on transitional payments, failed to carry over activity for half of the month, bill payer could not be accessed on Explorer. The tech department needs lots of work - so beware. I'll give it a month to straighten out; however, will shop at competing banks,especially those open 24/7.

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Eastern Bank

265 Franklin StBostonMA 02110

(617) 897-1100

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Eastern Bank

265 Franklin StBostonMA 02110

(617) 897-1100

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