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DoggieDay Pet Service

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Pet Sitting & Exercising Services, Pet Services, Pet Boarding & Kennels

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12/09/2007
Came home to a mess! - Ridiculously low level of service

We've just returned from a weekend away to discover our apartment full of dog mess (three intances). While there are notes left indicating the required 6 visits were made, either this service chose to leave dog mes where it was clearly in plane sight or simply did not come regularly to visit, instead leaving notes to make it appear they had. One mess was picked up, but it was disposed of in the Kitchen trash can?!!... view more

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05/10/2007
Worst Pet Service In Town!

This service twice neglected to walk my dogs when they were supposed to but, that did not stop them from charging me! In addition, they once showed up at noon for a morning walk when they committed to a 7 am walk! Doggie Day also has a nasty reputation of losing people's dogs. My neighbor had this happen to him but thankfully, he found his dog.

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

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12/21/2006
Bad Bad Doggie day

They don't seem to walk my dog although that's part of the daycare service,they tell me they do,but I keep the webcam on at work and check intermittantly and I 've never seen them take her out. They call it a playcenter ,but don't toss around dog toys regularly . One time my dog was sick,so I couldn't bring her in ,they still charged me full price. So what that implies is they don't care if someone brings in a sick... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/11/2005
User review by cantabrigian05

I agree that they started off well when I started using them last year, but have gone downhill since. Once they showed up several hours late, after I was already back from my trip, but even though they ignored my complaint about it, I decided to give them the benefit of the doubt...but I just went away again and a friend who stopped in twice said that they hadn't come when they were supposed to, but left notes as if... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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04/06/2005
unreliable and unhappy

I had used them serveral times and at first they seemed to be doing a good job but the last few times they were missing visits. Once I was home and they never showed for the appointment. I called to find out why and customer service gave an answer like they didnt want to come a disturb us while we were home. I had paid for the service however. On one of the scheduled appointments they lost my house keys and called me... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
12/23/2003
unfulfilled promises

I'm with gbcarl. At first, I thought they would be great because they are so flexible with the scheduling. But they promised a 1-hr playgroup appointment at 12pm, the girl didn't arrive until 3:20pm and only took my dog on a 15 minute walk, even though I paid for the full hour. As an explanation, she said they were understaffed. If that's the case, then they shouldn't promise what they can't deliver. Their wanting t... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

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Response should be at least 25 characters
12/22/2003
Not for my pet!!!

On 2 separate occasions, (including day one) NO ONE showed at all, so a 12 week old puppy was left all day in it's crate. They are suppose to leave a report card for each visit, but on a couple of occasions that was not done, so I'm suspect they didn't show(this isn't rocket science). One day I was home, the girl showed up at 2:45pm for the 1pm visit. His next visit is suppose to be 4pm(an hour later) All this is su... view more

Was this review helpful?Yes No|Flag AbuseReview provided by: Citysearch
Response Writing Tips:

When responding to a positive review, thank the customer, acknowledge what they liked and invite them to return.

When responding to a negative review, be professional, understand the customer’s concerns and respond to them. Your response can win back a customer and convince others that you are committed to quality and service.

All responses must comply with the YP.com Terms of Service and Use.

Response should be at least 25 characters
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DoggieDay Pet Service

295 Devonshire StBostonMA 02110

(617) 566-9299

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DoggieDay Pet Service

295 Devonshire StBostonMA 02110

(617) 566-9299

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