Posted: 2/13/2011Provided by Citysearch -
I came into this store after visiting LensCrafters on Boylston St with a broken lens that was under two years old. They were also extremely helpful and told me that this was a polycarbonate lens that shouldn't break in such a short period of time, and to take it back to the place where I originally purchased it, a Cohen's optical store. Well, sadly, that store is in New York and I wasn't going to head back to New York for a simple eyeglass lens. That is, until I got the estimate from LensCrafters for $190!! Suddenly, the drive back to NY was worth it. I thought before I did anything I would stop into Cohen's here in Boston and see if they could do anything. Dolly, the owner of this Newbury St. store, called the New York store for me, and we both talked to the woman there with little success. It looked like I would have to mail them back to New York to be examined in hopes that they might possibly replace them. As I was preparing to leave, Dolly told me to leave the glasses with her and come back in half an hour. When I did, she had replaced my lens for FREE and told me that it was not right for my lens to have broken so quickly and then to have to wait while they were examined a state away. I was stunned and will recommend this store to anyone that needs new glasses, and plan on coming back when I decide to replace my current frames. Thanks Dolly!