Charles cut my hair & ignored me when I was saying what I wanted & just started snipping away, explaining why he ?is the best? (his words not mine). After about 25 minutes of this, he grabbed a colorist, Christine, who did a great job. She blewout my hair & did a good job, but before it was done he came over to give me tips. Although she had already put product in my hair, he put more in & proceeded to tease the hair on top of my head & left it like that. I was in such shock I couldn?t react, but was just hoping it looked awful from this styling not the cut itself. I left, putting a baseball hat on before anyone saw me. I went back the next day. Charles was a self-righteous a** about it all. He basically told me that I was an idiot if I didn?t think I looked good.(Ahem, it?s 2006, not 1986) He said I needed bangs to hide my forehead & that it needs to be all choppy for volume. All this volume is on top & it leaves me with what I have dubbed mullety hockey hair. Initially he said he spent 1 hour working with me, when a woman from the salon came over to assist in the problem & was very complimentary of his work, saying how well blended it was. They had me sit down so they could show me how to style it better. Consisted of having my dry hair dried again by him while he muttered about how he spent 2 hrs with me the night before, who when I still wasn?t happy stomped off like a 3 year old muttering about how I don?t know what style is. The woman stayed & talked with me some more &, when I again reiterated what I didn?t like, shellacked my new bangs over & offered me free hairspray. At this point I heard Charles saying he had spent 3 hours with me the night before (my appoint was @ 5, I left the salon @ 7)They said to see what I thought of it & call back if I wanted more fixed. I did & have gotten no call back. So the color I got is excellent, but the cut is offensive. It is stuck someplace between Carol Brady & Nicholas Bradford (from 8 is Enough).