Customer Service is horrible
My husband and I have eaten here numerous times and most likely will never return.
My husband and I went to the Chart House last night for dinner and it started out perfect, we had the most romantic table on the first floor by the window. But in the end the experience left a lot to be desired.
Our waitress was always trying to sell something, the appetizers, lobster, dessert, etc. which is kind of annoying when you are trying to enjoy dinner.
The poritions were small and my husbands halibut (the most expensive fish on the menu) was bland and over cooked.
After the meal when the waitress brought back my ATM card, I noticed that they ran my card for $120, when they brought me the bill it was only $80. I brought it to the managers attention and he said that it was their mistake and my card would not be charged for the $120 and I let them re-run my card for the $80 charge. I was annoyed and left after dinner.
Today, when I realized that my card was charged both the $80 and the $120, the only thing that they could say is ""Call us on Monday, so we can work it out with the banks"".
I was very annoyed...I will never go back to the Chart House - for being a ""high end"" seafood place, I feel as though their customer service should be better and their waitress' should not be trying to sell the most expensive items on the menu to everyone.
You could go to legal seafood and go all out with wine and app's for the price it costs at the Chart House.
The only plus for the Chart House, is the parking lot in the back!