Worst food and delivery service EVER!!!!!!!!!!!! And refusing to refund order
Both the food and the attitude of the staff members at this establishment are disgusting. I live just around the corner from this place, and had I known at the time I placed the order, what I know now, I would have NEVER ordered from this place to begin with. Nor will I ever recommend it to even my worst enemy. When I placed the order my response to the delivery time, rather than being 20min, 40min, etc. like normal places give you, I was told ""we'll get it there as quick as possible."" That should have been a red flag from the start. Knowing how close they are, I figured that wouldnt be to long. After waiting about 40min, I called to find out what was going on. I was told it was out with the driver and it should be there about 10-20min. When it still hadnt arrived, and had now been an hour since placing the order I called again, this time ready to just cancel our order. I was put on hold for 10min, told extremely rudely that it was with the driver, would be there as soon as possible, I wasnt the only person getting food delivered, and the more people call, the more it just delays the progress of other orders. Well excuse me! She clearly missed the memo about customer service and tact. I tried at that point to cancel my order and she refused to do so, said to wait for the delivery, if the food was cold she would refund me. Unbelievable! Another 1/2hr before it arrived, I was so incredibly irritated at this point I signed the slip (mistake #1), shut the door, & phoned back to demand a refund considering it took a total of 1 1/2 HOURS (to go 1/2 mile) to deliver our now COLD food, and she told me that she would. Well go figure, it has yet to be refunded, and when I called to follow up about this, the same witch of a woman answered, rudely argued w/me again, and refused to refund me. I DO NOT RECOMMEND this horrible place. I've never been treated like this by a food establishment and am completely shocked.