Rude staff, terrible management, bad experience
I called ahead 2 hours to reserve a table for 5 people for my wife's birthday, but was told that they are too busy and cannot take reservations at this time. It turns out the owner was trying to make money from the symphony traffic before the show starts and seat the regular customers after he makes his quick money. We got seated at 7:45 pm, 45 minutes later than what we intended.
I think the food was ok, but not good. If you are doing the custom noodle thing, you would go up to the veggie bar and fill up a bowl. They run out of veggies at the bar, and they do not refill quickly. Once you fill up your bowl with the veggies you like, you leave your bowl with the label that was provided to you. In my case, I scraped the bottom of bamboo shoots, and somebody took them our of my bowl since it was left at the bar too long.
At the end of the dinner, we asked for plates since I had a birthday cake made for my wife. We were told they have to charge $20 service charge to serve us the cake. That service charge amounts to everyone on our table (5 people) ordering a desert. We were also told that they serve desert and there is no point in them letting us eat the birthday cake without charging for it, in an extremely rude manner. This is after we had ordered $140 worth of food.
Overall, the food was average; wait staff was rude; and all the manager cares is to make a windfall gain out of customers instead of making them happy. I will never go to this restaurant again, and I strongly suggest you do so as well.