Do not use this realty company. My wife and I were new to area and needed help finding an apartment. This company found an apartment for us but was very rude in the process, flat out lied about getting the apartment cleaned (which costs us money), did not give keys to us (which they were required to do), have been extremely rude to us in renewing our lease and acted very inappropriately towards us in general. We have... view moreLike this review?Yes|Flag Abuse
Carlos, I am sorry that your move in 2008 was so frustrating, but I feel this review is a little harsh. Ascend Realty Group takes great pride in making sure our clients are satisfied, but sometimes things are out of our control. Ascend's job as a rental brokerage is to locate a property and assist with the leasing paperwork. We introduced you to a brand new building and negotiated a very nice deal for you which included a clause that the landlord have your apartment professionally cleaned. in 2008, after hearing of your dissatisfaction we contacted your landlord to help fix the situation. If I remember correctly he compensated you fairly for your troubles, offsetting any costs you may have inured. After your troubles we took a much more active roll in making sure landlords follow through with their promises and are happy to report no such incident has occurred since.