Response from Chris

Carlos, I am sorry that your move in 2008 was so frustrating, but I feel this review is a little harsh. Ascend Realty Group takes great pride in making sure our clients are satisfied, but sometimes things are out of our control. Ascend's job as a rental brokerage is to locate a property and assist with the leasing paperwork. We introduced you to a brand new building and negotiated a very nice deal for you which included a clause that the landlord have your apartment professionally cleaned. in 2008, after hearing of your dissatisfaction we contacted your landlord to help fix the situation. If I remember correctly he compensated you fairly for your troubles, offsetting any costs you may have inured. After your troubles we took a much more active roll in making sure landlords follow through with their promises and are happy to report no such incident has occurred since.