Copeland's Cheesecake Bistro
- Extra Phones:
Phone: (318) 550-0498
Fax Number: (318) 550-0498
- Payment method:
- all major credit cards
Cheesecake Bistro by Copeland's
- Restaurant Equipment & Supply-Wholesale & Manufacturers, Restaurant Equipment & Supplies
- Other Information:
Bike Parking: Yes
Wheelchair Accessible: Yes
Take Out: Yes
Parking: Lot, Private
Takes Reservations: Yes
Outdoor Seating: No
Specialties: American Restaurant, Banquets, American Food, American
Price Range : Average
My husband and I had our first visit to Copeland's Cheesecake Bistro in Bossier City last night to celebrate Valentines day. Our visit was horrendous to say the least. First we get there around 7:00 and there is a 30-45 minute wait which we expected. We signed in to get a table and decided to have a few drinks at the bar while we waited. This was actually the best part of our supposed to be "romantic" evening out. Eventually waiting we got seated at a EXTREMELY small table for two right undeneath an air conditioning vent. Which was blowing at full force in FEBRUARY! We discused it and decided not to complain, but the kicker was when I ordered a steak and the waitress brought me a BROKEN knife to cut my $30.00 filet meal with. At that point I asked to speak to a manager. I think the manager that came to the table was about 12 years old, however she did attempt to make things right and moved us to a more comfortable location where our food was waiting. I had ordered the $27-28 anyway $30 with tax garlic filet meal cooked medimum. My steak was smothered with HUGE HUNKS of RAW garlic, (I was under the impression that it would have been sauteed after reading the menu) and overcooked to medimum well done, and extremely dry! My husband ordered that paneed chicken over crawfish linguini, a $16 dish the chicken was excellent great flavor on the breading but still overcooked and dry, it was the crawfish linguini however that was the real dissapointment, it had little to no flavor, and little to no sauce. Neither one of us finished our entrees, and as we had already complained once, we didn't want to be a problem or a nuiscance. We paid our bill and left, and decided next time we want to spend good money on a good meal we will go elsewhere. Needless to say we were VERY dissapointed about nearly our whole visit.
The staff here is always very friendly and always prompt and timely! I have never had a cold meal or a empty cup! They are all very considerate and some form of management always comes by to make sure my meal was correct! I would reccommend this place to anyone and the cheesecake it DELICIOUS!!!!!!!!!!!
Although it was crowded, our wait for a table was less than 5 minutes. Our waitress greeted us with a huge smile and marketed the menu well. After inquiring what we liked, she suggested food to our taste. She checked on us often and was there to remove our plates quickly. THE SERVICE WAS EXCEPTIONAL AND THE FOOD WAS EXCELLENT! I have been talking about our visit for days. Can't wait to visit again.
We waited 45 minutes for our food, which came out WRONG AND COLD. We asked for a manager, he never came by. We did see him while we were there. He was at the front of the restaurant having a fairly detailed conversation concerning the activities he and his date/boyfriend experienced the night before. Overheard two members of their staff cursing during our dinner. Our server never refilled our drinks - we don't know which one was our waiter, we had 3. One took our drink order, another our dinner order, another brought our food. No one checked on us during our meal. We asked the waiter that brought our check for the manager that never appeared.