This is a great bank with good old fashion customer service values. When I make a deposit I don't have to do anything but hand them my check. No filling out silly slips and having to know my account number. I feel like Norm on Cheers when I go in as everyone knows my name. I am a hard customer for banks as I am a hard person to please and have tried many banks in the valley, such as BofA, Key Bank, Wells Fargo, Washington Trust, ICCU, just to name a few and can say that Washington Federal is the best I have worked with.
Great communication. Quickly processed my loan. Great customer service! Stephanie’s knowledge and understanding of lending guidelines is what makes the difference in this market for me. I have sent several (at least three) people to her this past month that other lenders weren't willing to pay attention to long enough to help. Stephanie cares about my clients and they know it!
Complete dedication to seeing all of the obstacles overcome, and this was a tricky one! Even though underwriting and doc-drawing proved to be much more difficult and cumbersome than necessary, Bill stayed on-task and communicated with everyone to pull the file together and complete our closing date.