I recently purchased a 2002 Jeep Wrangler from Maverick Car Company. I was a little nervous when I decided to start looking for a pre-owned vehicle. You know, the normal worries… hoping to not get stuck with a lemon, wanting a fair trade in value on my current vehicle, hoping not to get caught up in some high pressure sales crap. I was very pleased with my experience at Maverick. I felt that I received a fair offer on my trade in and that the price I paid for the Jeep was fair as well. What really impressed me though was how well I was treated after the sale. I bought the Jeep as is but after a few days I noticed a couple things that concerned me that I hadn't noticed during the test drive. I called Maverick and told them my concerns. The next day someone drove out to my work, gave me a loaner vehicle so I could still run my errands at lunch, fixed the problems, and delivered it back to me. The way I was treated before, during, and after the sale is why I will defiantly be recommending them to anyone I know and why I will defiantly keep them in mind the next time I am looking for a vehicle.
I purchased a car a few months ago, a 2006 camry, my salesman is Jimmy Koch. When I test drove the car, I noticed a small coolant leak and they said thew would take care of it. Soon after we drove the car home the problem got worse to the point that we couldnt keep coolant in the car. When we brought it in to be fixed, they discovered that it was the head gasket and they stepped up to the plate with no argument at all and fixed it. 2 days ago, I called Jimmy and told him that the car was having an issue and he said to bring it in, they were busy but he would do his best to get it in. Before I could make the appointment, the car died. They not only towed it in, but just told me that they are going to put a motor in it for me at no charge. Bottom line, they take care of their customer to the very best of their ability. Obviously if I hadnt told them about the coolant leak in the first place, they wouldnt be able to do as much for me. They have gone way beyond what I could expect and I will never buy a car from another dealer.
I have owned my truck for nearly three years now. Have not had any issues other than standard repairs. I have also gone back in to entertain trading in my truck, and the sales rep suggested I sell it on my own since i would not get out of the truck what it is worth. While he probably should have tried to push push push, it is much more respectable to deal with honest people who are going to do the right thing for the customer. I decided to hold off. Recently I found out my pads and rotors need replaced, which should have been replaced with the purchase of the truck. Due to some miscommunication this never happened, while I was under the impression it had. I was extremely suprised when I received a call stating that it looked like the work was not done, and I am going to get the pads and rotors replaced free of charge, nearly three years later. Will most definitely be getting my vehicles from them in the future!