I was merging onto the freeway in my '98 Ford Expedition when I heard a loud pop under the hood and lost power & compression in the engine. I called Rich Pedrazza and he virtually diagnosed my problem over the phone. Apparently, 5.4L Triton engines are notorious for blowing sparkplugs out of the aluminum cylinder heads with only approximately 3-4 threads holding the plugs into the head. These have a tendency to strip the threads in the head over time (replacing a complete cylinder head is VERY expensive) but Rich's Auto Care was able to repair the cylinder head for less than half of what it would have cost me to take it to a certified Ford dealer. Dealerships will typically charge up to $1200 IF your cylinder head can be repaired, Rich was able to do it for less than $500 (condition of cylinder head and the individual cylinder affected can vary the price no matter what shop you go to.) They also provided very quick turn around; they had my truck back to me before the dealership could have even started on the project. Needless to say, Rich's Auto Care provided good quality care at a very reasonable price. If you're tired of spending too much on repairs, talk to Rich.
When Lithia had this store I I told myself that I would never do business with this store, but after I heard that Peterson took over I thought I would give it a shot. My sales guy (Joshua Durr) made buying a car from this store one of the best deals I had ever had at a car lot! He knew all about his product, and was very nice, and to tell you the truth I was being a little rude, and he still made me feel like I was number one. This store has made a great change for the better. I brought a price from edmark and they beat it. I call the store to ask about buying another rig for my husband, and I talked to a lady sales person (Karin Martin) I told her that I was working with another sales person, and she still went out of her way to help me on my questions, most sales people would have brushed me to the side after they found out that I was working with another salesman, but this goes to show you that the new people at Peterson are great!!!
If you need trailer work this is the place. These guys are real professionals who know how to get the job done. I was told my 2009 Malibu could not be wired to tow a trailer by both the manufacturer and another well known hitch and trailer outfit. These guys said "no problem" and, because I was in a hurry, had me up and out the door in no time. You get what you pay for and here you get service, a fair price and competent workmanship. I'm sure I will be using them again.