More Info

Extra Phones

TollFree: (866) 553-8536

Neighborhood
Northwest
Category

Reviews

Hi there!
Rate this business!
What do you rate this business?First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
MJ
Mitch J.

06/08/2014

Overall

Absolutely, positively the worst rental management experience my wife and I have ever had. They have no clue about the meaning of customer service, accountability, professionalism or how to do their job. Come to think of it, the worst experience we've ever had from any service type company - ever.



We've never had anything but raves from the people we've rented from, never been late paying rent and left each property we've lived in in better condition than we rented in. Not that they'd know, they refused to do a walk-through when we first moved in, and we asked several times and requested it. They're response, "that's not our policy". I'm sure the property owners you represent would love to know that...



These idiots were responsible to pay our water, which got shut off for more than three days because the bill was still being sent to our property in the owner's name - after we told them several times that mail was still being delivered there. Their response, "no it's not, we've taken care of that". We would never had found out the bill was overdue by 3 months had I not called the City on my own. Then when we found out the water was turned off we called their "24 Hour Emergency Hotline" - six times over 36 hours with no response! Finally I went to their office, after I paid the bill myself, and they had the balls to tell me they don't have cash or checks on hand and couldn't reimburse me and just to take the difference off the rent... WTF?



We've called several times to have repairs done, no response. When someone finally calls back it's some guy who leaves a message and tells you page him? A guy with a pager? Really? What it this 1980? Oh, and not once has anything been fixed correctly. Actually most times it's the same story, "I can't fix it, I'll call a specialist to schedule an appointment with you". Nobody's followed up on those calls, not once.



I couldn't tell you who I've dealt with, we've had at least four different, "property managers" all rude, clueless, idiots who clearly have no experience or no idea what the hell they're doing, or that they're even doing a horrible job. Must be nice to be that stupid....



If you're looking to rent a property and these clowns, or Riverside Management Co, who are the same people, are the management company - DON"T!, it'll be the biggest mistake of your life.



And if you're looking to have someone manage your property - DON'T do it. You could pick any name out of the White Pages, any name, not just property managers, and they'd do 1000 times better job.



Idiots.

Details

Phone: (208) 853-4200

Address: 7359 W Riverside Dr, Garden City, ID 83714

People Also Viewed