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11655 W Executive Dr, Boise, ID 83713
I'm a veteran, I'm a very active shooter both recreationally and professionally, I will NEVER go back to Impact Guns as long as I live. I can't even express the complete lack of customer service that exists in this place. Save your money and drive out to the desert. At least the prairie dogs won't give you attitude.
This is the place I typically go to try out new weapons or use their in-door range. Every time I have been in the store, the associates have all been very helpful, but not pushy. This is something I appreciate as I do not enjoy getting "preached at" when I am trying to gather information for a future purchase. My wife and I are also set to take a class from this site and we are both looking forward to that experience too. Overall, I plan on using this provider to the fullest extent.
I understand this place has a bad rap on here, but I've been in several times to buy guns, transfer FFL licenses as well as shoot and I've never encountered any of the issues people have complained about. All the staff I dealt with were friendly and knowledgable, none of the stereotypical gun store attitude or political BS was encountered. Their online store is great and I've had very good service from the folks down in Utah. The indoor range is a little cramped but serviceable, I do all my serious shooting outdoors anyhow but for sighting in or popping off a few rounds I think it's just fine. Maybe there's been a change in management, maybe I got lucky, but until I experience otherwise I'd definitely recommend these guys.
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Customer service problems coming from management more than anyone else. If you are willing to spend money in a place where people act like they are paying you to shop there and act as if you are a bother then this is the place for you.
Management problem... I've gone in there (and shot) off and on over the years (much more "off" than "on" for the following, obvious reasons), and have seen a continual deterioration in customer service and cleanliness of the range. The one employee who was worth a damn was the assistant manager (named Erin), who they terminated because she "made too much money" (as one employee told me), and yet they have (or had, as I haven't seen him in a while) an employee with a mohawk, who was rude as hell to customers. All the problems in that place point to a severe management problem, but I don't know if it's Ryan's fault (the store manager), or if it's the management/ownership's (down in Utah) fault (probably a bit of both), but that place is a mess, in so many ways. Also, its hours of operation are terrible (try going by there in the evening, or on any Sunday). It really needs to be closed down and replaced by a better outfit.
I've posted this review on a couple of other sites as well, because I feel it's important to get the word out (and maybe the owners will implement some changes).
Normally I would try to describe my experience accurately. However, in this case, my experience at their shooting range was so bad it was surreal. Staff honesty, staff accuracy, staff in-your-face attitude, staff communication, staff professionalism, etc. All were so bad it's really not worth detailing. Go someplace else. Or open your own shooting range next door. You won't have any competition.
Impactguns.com has a great selection. I had a firearm shipped down to my local FFL. The employees I talked to on the phone were all very polite and professional, and already had the FFL dealer's information in their computer; I didn't even have to send them up the info. The firearm arrived quickly and as described. I would do business with Impact again.
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