The service was good. The person helped with selecting the cats from available options. But have complaint about the car itself. It was a Chevy equinox. The car was not well maintained. The pick up of the car was very bad, felt like it's dragging itself and barely able to pull itself. Had a lot of trouble in mountain terrain where generally is a constant use of breaks and there was trouble with the breaks. Whenever u apply breaks it would smell very bad and also gave lot of jearks on the break paddles even if u slightly press the paddle. Felt like if u press any harder they would break. Basically the break pads seemed to be worn off. Had to stop aside on the emergency lane to let them cool off and later drive slowly with emergency lights on. Another thing was about the air conditioner. Even at the max, people in the back seat could feel the heat and it would take almost 30 minso for temperature to be stable. We usually select enterprise because they generally have good fleet of cars.
The staff at this location were so friendly no matter who I spoke to. Upon dropping off my car I double checked to make sure I did not leave anything but failed to look in the console. I left my LG bluetooth headset and my camera in the car. It was not until Tuesday before I could call to see if anything was found. I was so sad because I had just came from my grandson's 3rd birthday and the camera was full of pictures from the visit. I just knew it was lost forever. To my surprise the items were found and awaiting for me to claim them. The gentleman on the phone told me they would be sent out once the lady that usually handles this type of service returned the next week. I was forsure I would never see my items. They arrived to my home this morning just as I was promised. Thank you Deb K and Cam. S for your part in keeping my grandson's birthday memories alive.
Have been an Enterprise member now going on two years & travel for business at least one week out of every month during the year. I used to be a rate shopper going with any company that happened to be the cheapest as I use rental cars in 8 different states. I use Enterprise exclusively now regardless of the cost (which they are always closest anyway) based on their friendly service staff & wonderful condition of every car that I have rented. On a recent trip to Idaho, they provided me with a 2015 Dodge Charger for a full sized rental & I couldn't be happier. It was the first trip I was genuinely disappointed to return a rental car. Thanks Enterprise for continuing to put your customers needs first.